Espoo, Finland – February 6, 2014
- Offered as an enhanced managed service, industry-first NSN Predictive Operations spots potential service degradations and outages with 95% accuracy
- Also launching LTE Service Management that led to a 5% churn reduction in a live trial
Nokia Solutions and Networks launches the world’s first managed service for predicting mobile broadband service degradations, so they can be fixed before subscribers notice quality issues. The NSN Predictive Operations service helps boost mobile broadband service quality* by 15% for a better customer experience. Also new for NSN’s Managed Services portfolio is LTE Service Management that helps ensure excellent quality of mobile broadband services running over LTE networks.
The Predictive Operations service uses a self-learning analysis engine proven in other industry sectors and further developed and customized by NSN for a telecom operations environment. The engine evaluates a vast range of data that can include service quality**, customer experience*** and other key performance indicators from the operator’s network, as well as external data such as weather forecasts and social media. When an abnormal pattern is detected, which can be up to 48 hours before subscribers would be affected, the service issues a predictive alert to NSN operations experts. They can then pinpoint the cause of the anomaly and take preventive action.
NSN Predictive Operations has been demonstrated, with live data, to achieve 95% accuracy in identifying potential failures, helping to improve the customer experience.
“IDC believes that the Predictive Operations service that NSN has developed is recognition of the value shift occurring in the managed services market. Making networks more self-aware is critical to enhancing service quality and customer experience, and the ability to utilize this capability in multi-vendor networks extends the value of NSN managed services,” said Curtis Price, program vice president, Infrastructure Services at IDC.
“Currently, most networks and service operations are run on a real-time basis. Predictive Operations goes a step further and anticipates potential problems, down to the network element level, before they affect the subscriber. This capability is in line with a key goal of our Technology Vision 2020 – making networks self-aware,” said Amit Dhingra, head of Managed Services at NSN. “Our new LTE Service Management offering, on the other hand, helps operators ensure the highest quality for such exacting services as mobile TV, video streaming and online gaming, which are sensitive to even small issues in underlying network performance.”
The latest addition to NSN Service Operations and Management solution, LTE Service Management covers the entire lifecycle of mobile broadband services running on an operator’s LTE network, including service design, launch and monitoring.**** NSN Intelligent LTE service models provide an integrated view of all services across the LTE radio network, Evolved Packet Core (EPC), and transport networks. A live installation showed that LTE Service Management helps to cut churn by 5% by increasing service performance levels for enhanced availability, accessibility and retainability of mobile data and voice services.
Both services are part of the NSN Managed Services portfolio covering multi-vendor, multi-technology networks across the globe, and are largely delivered from NSN Global Delivery Centers in India and Portugal. Commercial deliveries will be available during the first quarter of 2014.
To learn more about NSN enhancements in Managed Services, network operators, customers, press and analysts are welcome to visit NSN’s Experience Center in Hall 3, 3B10 at Mobile World Congress, Fira Gran Via, in Barcelona, Spain.
We invite you to watch a video and follow our launches on www.nsn.com/performance, and register for the #NSNperformance webinar series starting on March 13, 2014.
To share your thoughts on the topic, join the discussion with @NSNtweets on Twitter using #MWC14, #NSNperformance and #LTE. For expert insights, visit our blog.
Nokia Solutions and Networks is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.
With headquarters in Espoo, Finland, we operate in over 120 countries and had net sales of approximately 11.3 billion euros in 2013. NSN is wholly owned by Nokia Corporation. http://www.nsn.com
Phone: +358 7140 02869
* Service quality comprises availability, accessibility, retainability, integrity, mobility and other quality indicators.
** Service quality data is calculated and evaluated based on NSN’s Service Quality Manager (SQM).
*** NSN Customer Experience Management (CEM) is used to evaluate customer experience related data.
**** At the end of 2012, NSN launched a Service Operations and Management solution for 2G and 3G to combine service performance insights with functions to manage mobile broadband services and tackle service degradation before subscribers experience poor quality. NSN is now broadening its solution with capabilities to ensure excellent service quality of mobile broadband services running on LTE networks.