International Cruise & Excursions (ICE), a global travel and leisure company that provides innovative cruise and travel programs, is keeping pace with strong demand and better serving customers with AT&T* Cloud Services.
ICE handles a large volume of inquiries for its customers – 1.2 million inquiries in an average month and more during peak season. ICE can scale to meet the increased demands with AT&T Synaptic Compute-as-a-Service℠ with VMWare vCloud® Datacenter Service. The solution enables ICE to improve customer satisfaction by enabling ICE representatives to quickly respond to worldwide travel reservation requests.
“AT&T’s cloud is simple to use,” said Rob Curtis, Executive Director of Information Technology at ICE. “We load the computing capacity we need. There’s no wasted investment in unused server capacity.”
ICE uses AT&T Cloud Services to support its web site and enhance delivery of information and services to its travel industry partners and customers. ICE accesses the amount of computing power needed, when it’s needed, via the AT&T Cloud Solutions portal.
“The volume of reservation requests varies throughout the year, and we need to respond quickly to these changes by re-routing traffic, adding agents and expanding data processing capacity,” Curtis said. “AT&T provides us the technology in order to meet our ever-growing and changing demands.”
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
International Cruise & Excursions, Inc. (ICE) is a worldwide travel and leisure organization with a global network of innovative travel alliances including top corporations, resorts, cruise lines, and leisure travel providers. ICE provides innovative cruise and travel programs, unique membership reward and loyalty programs, as well as cruise and vacation fulfillment services to major corporate brands serving more than 55 million consumers worldwide. Enjoying 16 years of tremendous growth and a legacy of successful industry innovation, ICE continues to raise the bar in creative marketing solutions, client services and passionate performance within the travel industry. Visit www.iceenterprise.com for more information.
AT&T Inc. (NYSE:T, news, filings) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation’s fastest and most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV service with the AT&T U-verse® brand. The company’s suite of IP-based business communications services is one of the most advanced in the world.
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