Orange Business Services has been named a ‘Leader’ among global and regional service providers by Forrester Research, Inc., in “The Forrester Wave™: Asia Pacific Carrier Ethernet Services, Q4 2013.” The report is an assessment of service providers offering unmanaged site-to-site carrier Ethernet services to multinational companies in Asia Pacific.
Orange and one other vendor “lead the pack on current offerings, overall strategy and market presence.” The research shows that Orange has “the most scalability regarding its backbone network, facilities-based service coverage, and high network operations center (NOC) capabilities.” Also, “service attributes and customer service are what set …Orange Business Services [and one other vendor] apart from the rest.”
Yee May Leong, Senior Vice President – Asia Pacific, Orange Business Services, said: “While providing market-leading solutions around collaboration and convergence, Orange Business Services continues its leadership in core network solutions. Our network investment across Asia Pacific has given us leadership among competitors and we believe that this is exemplified by the industry recognitions we receive.”
“It’s a commitment to our customers that we will provide the right network wherever in the world they need it. As high-speed connections become critical for collaborative applications, our advanced network will support all requirements for the future workspace,” she added.
In its in-depth evaluation, Forrester examined key differentiators such as flexibility in bandwidth bursting, granularity of access speeds, operational metrics and reporting, network coverage and service-level agreements.
Takeaways regarding Orange Business Services in Asia Pacific identified by the report:
- Offers a standard site-to-site carrier Ethernet service in 14 cities across eight countries in Asia Pacific.
- A strong attribute of its current offering is its network infrastructure with self-owned backbone circuits, P/PEs, POPs, and last-mile partnerships.
- Provides four classes of service, including voice, and provides 24×7 remote monitoring and maintenance of customer premise equipment.
- In addition to its global Network Operating Center (NOC) in India, Orange Business Services has more than 320 personnel in Asia, including field engineers, local delivery managers, service transitions managers, a technical support center in Malaysia, and customer support staff.
Orange Business Services has a strategic focus on Asia Pacific, one of its high-growth and emerging markets. The company is on track to achieve its stated global objective of generating 1 billion euros in revenue in high-growth and emerging markets in 2015. Across the region, Orange Business Services has more than 3,000 staff comprising teams of IT specialists, professional services consultants and consulting practice experts.
The full report can be viewed here.