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Press Release -- December 3rd, 2013
Source: Nokia Siemens Networks
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NSN-Zain longstanding partnership puts customer experience first

Dubai, UAE – December 2, 2013

  • NSN demonstrates its leadership in mobile broadband and customer experience management at the ZTC 2013
  • Ever since the first GSM network built for Zain Kuwait in 1994, NSN has been committed to supporting Zain Group to provide world-class customer experience

Nokia Solutions and Networks and Zain Group have successfully partnered for nearly two decades with one sole objective – ensuring world-class service experience for Zain’s customers. Marking this fruitful partnership, NSN demonstrates its advanced mobile broadband solutions at the Zain Technology Conference (ZTC) 2013 on 1-3 December, 2013 in Dubai, UAE. NSN has been a main infrastructure supplier to build Zain Group’s GSM, 3G and 4G network. Over the years NSN has evolved as the world’s specialist in mobile broadband and continues to provide its superior mobile broadband infrastructure including its Customer Experience Management (CEM) and services to Zain Group.

NSN’s solutions being demonstrated at the conference include its Liquid Applications, Active Antenna Systems, Voice over LTE (VoLTE), Congestion Aware Packet Core, CEM, NetAct, Service Quality Manager (SQM), Operations on Demand, and intelligent Self-Organizing Networks (iSON).

In the longstanding partnership from 1994, when Zain’s first GSM network in Kuwait was built, NSN continues to support Zain Group to be a market leader in the Middle East region. Throughout the long and successful partnership, NSN delivered its superior mobile broadband technologies to transform Zain Group’s network cost-efficiently to ensure the best service experience for its customers. Among other important deployments, these technologies include the first CEM deployment for Zain Kuwait in 2011, unique operations support systems (OSS) portfolio deployed for touch Lebanon in 2013, for both of which NSN was awarded the prestigious Global Telecoms Business Innovation Awards 2013, and LTE network deployed for Zain Saudi Arabia (Zain KSA) in 2012.

Also, for the last five years, NSN has been providing its Special Event Support Services (SESS) to Zain KSA’s GSM, 3G, and 4G network during the Hajj event. NSN’s SESS helps Zain KSA meet the increased demand for network capacity and avoid any degradation in network performance during the exceptional traffic and load conditions during the mega event every year.

“NSN has been one of the main pillars of our success stories in the region,” said Scott Gegenheimer, CEO of Zain Group. “NSN has provided its superior mobile broadband network including radio and core networks to build reliable GSM, 3G, and 4G networks for us in the region. Its CEM platform is one of its innovative technologies that helped us transform the service experience of our customers cost-efficiently.”

“We are committed to helping Zain Group satisfy its customers and be a market leader by providing the best voice and data services,” Igor Leprince, Senior Vice President, Middle East and Africa at NSN. “NSN will continue to support the operator with our latest mobile broadband innovations for radio and core network such as core virtualization including telco cloud innovations and enhanced voice call continuity for VoLTE. With our focus on innovations and quality, we will help Zain Group reduce its capital and operating costs, and increase its profitability.”

For more information on NSN’s mobile broadband capabilities, including a video overview, follow this link. To share your thoughts on the topic, join the discussion with @NSNtweets on Twitter using #mobilebroadband and #LTE.

About Zain Group

Zain is a leading telecommunications operator across the Middle East and Africa providing mobile voice and data services to over 44.3 million active customers as of 30 September, 2013. With a commercial presence in 8 countries, Zain operates in: Bahrain, Iraq, Jordan, Kuwait, Saudi Arabia, Sudan and South Sudan. In Lebanon, the Group manages ‘touch’ on behalf of the government. In Morocco, Zain has a 15.5% stake in ‘INWI’, through a joint venture. Zain is listed on the Kuwait Stock Exchange (stock ticker: ZAIN).

For more, please email info@zain.com or visit:

www.zain.com

www.facebook.com/zain

www.twitter.com/zain

www.youtube.com/zain

www.instagram.com/zaingroup

www.linkedin.com/company/zain

About NSN

Nokia Solutions and Networks is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

With headquarters in Espoo, Finland, we operate in over 120 countries and had net sales of approximately 13.4 billion euros in 2012. NSN is wholly owned by Nokia Corporation.

www.nsn.com

Media Enquiries

NSN
Kannan K
External Communications
Phone: +91 95388 90288
E-mail: kannan.k@nsn.com

Media Relations
Phone: +358 7140 02869
E-mail: mediarelations@nsn.com

Zain Group
Zain Group Corporate Communications
E-mail: info@zain.com

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