HERNDON, VA - October 9, 2013 - XO Communications announced today that the company has received a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, recognizing the integrated XO Hosted PBX and Contact Center on Demand solution for superior, groundbreaking technology.
The integrated XO solution provides advanced IP telephony and contact center features hosted in the XO cloud, making it easier for companies to adopt newer technology. Companies get the benefits of outsourcing the management of the phone system, which means they need fewer resident experts to handle maintenance. The integrated telephony and contact center solution's inherent cloud design supports rapid expansion of communications due to seasonality demands or other business fluctuations, simplifying staffing and scheduling. Hosted PBX and Contact Center on Demand unify on-premise and at-home workers through a single communications solution. Employees and contact center employees can work as if they were located in the same physical building, no matter where they are located throughout the enterprise.
"XO Communications is honored to be recognized for outstanding, innovative business-class hosted PBX and contact center technology," said Jake Heinz, vice president of marketing. "The 2013 Contact Center Technology Pioneer Award acknowledges our on-going commitment to the continued evolution of our voice and contact center solutions in an effort to provide our clients with a premier communications experience."
The prestigious IP Contact Center Technology Pioneer Award honors companies that have produced pioneering, best-in-class IP contact center solutions in the last twelve months.
"Technology is absolutely essential to managing a successful, efficient call center," said Rich Tehrani, CEO, TMC. "This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders."
"TMC is pleased to honor XO Communications with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high-quality and advanced applications," continued Tehrani.
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- Contact Center on Demand Service Overview: PDF / Website
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Topics : Press Release
TMC is a global, integrated media company that supports clients' goals by building communities in print, in person and online. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information.
About XO Communications
XO Communications is a leading nationwide provider of advanced IP communications, intelligent networking and cloud computing services for business, large enterprise and wholesale customers. These customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless and domestic and international telecommunications companies. XO offers a superior customer experience through its innovative solutions, its employees' focus on customers and the proven performance of its advanced network. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter, YouTube, Facebook and LinkedIn.