Recognized for Delivering Innovative Cloud Networking Services and Highly Proactive Support to Enterprise Customers Worldwide
DENVER, October 15, 2013 – Virtela, the world’s largest independent managed network, security and cloud services company, today announced that it has been named a Gold Winner for “Virtualization Innovations” and “Best Customer Satisfaction Program of the Year” at the 5th Annual Golden Bridge Awards. The Golden Bridge Awards encompass the world’s best in organizational performance, innovations, products and services, case studies and more, from every major industry in the world.
More than 40 judges from a broad spectrum of industry voices around the world participated and their average scores determined the winners.
“This recognition highlights what Virtela is most passionate about every day: innovation and our customers,” said Ted Studwell, Virtela’s senior vice president of engineering and operations. “We maintain an unrelenting commitment to creating innovative cloud services and providing customers with world-class proactive support around the clock, which go hand-in-hand to deliver enterprise network transformation with Virtela’s asset-light networking, security and mobility services.”
Virtualization Innovations: Virtela was honored for its breakthrough Enterprise Services Cloud (ESC), featuring Virtela Cloud SDN Orchestration Platform – the industry’s first and only cloud platform purpose-built for enterprise networking, security and mobility. Virtela ESC and Cloud SDN dynamically deliver services closest to enterprise end users for the highest performance, while eliminating the high complexity and expense of maintaining dedicated branch office devices. With this service, Virtela has decoupled the hardware from software and applied SDN technology beyond the typical ‘storage and compute’ use case to the Wide Area Network (WAN) – an industry first. These platforms have laid the foundation for Virtela to consistently deliver innovative, industry-first cloud managed services, includingCloud-based Application Acceleration andCloud-based Mobile Device Management .
Best Customer Satisfaction Program of the Year: Virtela was honored for ensuring the highest levels of customer satisfaction through highly proactive and personalized support. The company maintains an advanced service model that consistently surpasses industry standards. In 2012, Virtela’s support team slashed its leading rates for speed to answer by nearly 50 percent, answering first calls within an average of 6.4 seconds, down from 12 seconds in 2011. This is compared to industry norms of hours or even days. Overall, 95 percent of customer satisfaction survey respondents in 2012 were highly satisfied or satisfied with Virtela’s resolution of their issues and 97 percent were highly satisfied or satisfied with the courtesy of the Virtela engineer on the line. Virtela’s Global Operation Centers are staffed 24/7 by network engineering and IT experts who proactively monitor, inspect, detect and analyze customer networks and IT infrastructure. Using the company’s Predictive Network Analytics platform, the team can diagnose 95 percent of potential enterprise network issues before they impact network health.
Virtela was also named a Bronze Winner in two categories: “Innovative Company of the Year” and “Cloud Security Innovations,” for its next generation cloud-based security service platform.
Winners were honored during an awards dinner and presentation in San Francisco. To see a full list of winners, please visit http://www.goldenbridgeawards.com/world/index.html.
Virtela Technology Services Incorporated is the smart alternative to traditional global carriers and equipment vendors for enterprise networking and virtualized IT services. The company delivers award-winning services via its Virtualized Overlay Network and Virtela Enterprise Services Cloud (ESC) platform, which enables the transition of branch office networking and security services to the cloud. Virtela gives enterprises the benefit of “asset-light” software-defined networking that delivers up to 80% cost savings in upfront capital and 30% savings in ongoing operating expenses.
Recognized by more than 100 awards for outstanding service innovation and customer support, Virtela’s services suite includes global managed network, security, mobility, application acceleration, and IT infrastructure services.
Virtela is headquartered in Denver, Colorado, with global support centers around the world. For more information, please call +1 (720) 475-4000 or visit www.virtela.net .
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