Adds new sales and account management teams - and - new web-based customer tools!
Atlanta, Ga. – Oct. 21, 2013 - Birch Communications, a leading IP-based communications and cloud services provider to small- and medium-sized businesses, announced that it has added a new sales channel called Birch Enterprise Solutions which focuses exclusively on large organizations with distributed geographic offices. This new sales channel will operate out of our Norcross, Ga. office and will be led by Paul Masters who, prior to the asset purchase by Birch, was the President of Ernest Communications.
In addition, Birch has added new account management teams called Birch Gold Elite Teams which focus exclusively on servicing and managing these large customers. These account management teams are located in both of our Norcross, Ga. and Macon, Ga. Operations Centers. Simultaneous with both of these organizational changes, Birch has also developed and deployed a new web-based customer account portal tool called eConsole.
“Ernest Communications was widely recognized as one of the nation’s leading providers of voice and data services to large multi-location companies,” said Vincent Oddo, president and CEO of Birch Communications. “Having the same key personnel involved in the sales and servicing of these customers ensures the continuity of the partner and customer relationships, and adds to the level of expert knowledge and capability for which Birch is known in the business community.”
“With these changes, we have added not only additional expertise with senior personnel such as Paul Masters, but we have added to the depth of service we can offer,” Birch vice president and Chief Sales and Marketing Officer, Christopher Ramsey. “Additionally, the launch of eConsole enables larger customers to view and modify their account information, add trouble tickets and confirm new orders, all in real-time. All of our large customers now have access to their information 24/7. This is just one more reason why Birch stands apart from the competition.”
Birch Vice President of Enterprise Sales, Paul Masters, states, “We are very excited to be a part of the Birch family, and are eager to blend the very best of our practices from Ernest Communications with the vast resources of Birch.”
About Birch Communications
Headquartered in Atlanta, Ga., Birch Communications provides IP-based communications and cloud services to small and medium-sized businesses in select metropolitan areas across the United States. Birch services include: local and long distance voice, broadband Internet access, T1, PRI, bonded T1/ PRI, DSL, ADSL 2+, SIP Trunking, hosted PBX, hosted e-mail, hosted applications, collocation services, visual voicemail, wireless voice, wireless data and many other communications and cloud services. Birch voice and broadband services are, in most cases, delivered using Voice over Internet Protocol (VoIP) technology on the Company’s secure IP-Network rather than over the public Internet.
According to Inc. 500|5000 magazine in its 2012, 2011, 2010, 2009 and 2004 rankings, Birch was one of the fastest-growing private companies in the United States. In 2010, Birch was also named the 7th fastest growing private business in Atlanta, and in 2010, 2011 and 2013 as one of the Top 100 Private Companies in Atlanta, by the Atlanta Business Chronicle. Please visit www.birch.com for more information.
Birch Communications Media Contact:
Laura Wagner, Manager, Marketing