HERNDON, VA – September 12, 2013 – XO Communications announced today that TMC has named XO Hosted PBX and Contact Center on Demand as recipients of the 2013 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.
The integrated XO solution provides advanced telephony and contact center features hosted in the XO cloud, making it easier for companies to adopt newer technology. Companies get the benefits of outsourcing the management of the phone system, which means they need fewer resident experts to handle maintenance. The integrated telephony and contact center solution’s inherent cloud design supports rapid expansion of communications due to seasonality demands or other business fluctuations, simplifying staffing and scheduling. Hosted PBX and Contact Center on Demand unify on-premise and at-home workers through a single communications solution. Employees and contact center employees can work as if they were located in the same physical building, no matter where they are located throughout the enterprise.
“XO Communications is honored to be recognized as an industry leading, business-class hosted PBX and contact center provider,” said Jake Heinz, Vice President of Marketing. “The 2013 INTERNET TELEPHONY Excellence Award acknowledges our commitment to the continued evolution of our voice and collaboration solutions in an effort to provide our clients with a premier communications experience.”
“On behalf of TMC and the editors of INTERNET TELEPHONY magazine, we are honored to grant XO Communications with an INTERNET TELEPHONY Excellence Award for its innovation in IP Communications,” said Erik Linask, Group Editorial Director, TMC. “XO Hosted PBX and Contact Center on Demand have demonstrated exceptional quality and proved worthy of this honor by improving business for XO clients.”
XO Hosted PBX comes complete with voice and network services, IP desktop phones, and direct access enterprise voice calling features including click-to-call, forward, transfer, single number reach, and anywhere access to communications. Contact Center on Demand service provides a virtual infrastructure to support call center agents with inbound call routing, administrative reporting and queue management.
Winners of the 2013 INTERNET TELEPHONY Excellence Award will be published in the September 2013 issue of INTERNET TELEPHONY magazine.
- XO Hosted PBX Service Overview: PDF / Website
- Video: Eliminate Telecom Headaches with XO Hosted PBX
- Contact Center on Demand Service Overview: PDF / Website
- Video: Contact Center on Demand
- White Paper: Hosted Communications: 10 Ways Hosted PBX can Benefit Business
Topics : Press Release
TMC is a global, integrated media company that supports clients’ goals by building communities in print, in person and online. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading B2B communications event, as well as industry events: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 – HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information.
About XO Communications
XO Communications is a leading nationwide provider of advanced IP communications, intelligent networking and cloud computing services for business, large enterprise and wholesale customers. These customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless and domestic and international telecommunications companies. XO offers a superior customer experience through its innovative solutions, its employees’ focus on customers and the proven performance of its advanced network. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter, YouTube, Facebook and LinkedIn.