TOKYO – NTT Communications Corporation (NTT Com), the data, cloud and international communications business within NTT Corporation (TOKYO: 9432; NYSE: NTT), announced today that it won Gold Awards for outstanding performance in 14 categories, including Network Operation and Service Quality, in the recently published “Voice of the Customer: Global Data VPN,” a benchmarking report by UK marketing services firm Ocean82, Ltd.
Ocean82 evaluated the customer satisfaction level for eight major global telecom operators, including AT&T, BT, Cable & Wireless, Orange Business, T-Systems, Telefonica and Verizon, by interviewing IT managers from 950 multinational companies. Their report looked at six major categories, including price, network operation and customer support, along with 32 related minor categories. NTT Com, the only Asian company evaluated, won Gold Awards in 14 categories, meaning it met customers’ expectations for outstanding performance in thoseareas. NTT Com also won a World Record Award in the overall billing category by achieving the highest-ever score.
NTT Com has been enhancing the quality of its global data communications services through expansion of its high-quality, cloud-based VPN service Arcstar Universal One and through efforts like the Arcstar Carrier Forum, an international conference organized by NTT Com to discuss strategies for strengthening Arcstar-branded managed network services for multinational corporations. The company is committed to continue providing superior ICT services.
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including leading global tier-1 IP Network, Arcstar Universal One™ VPN network reaching 160 countries/regions, and over 140 secure data centers. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
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Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the information & communication technologies industry. It is known for its track record in “Voice of the customer” analysis of competitive positioning, business strategy, branding, post-purchase care, channel management and pre-sales support, among other areas. It has experience in 30 countries and 10 languages, often making Ocean82 the first-choice supplier for organizations requiring international marketing research and analysis covering emerging technologies. www.ocean82.com
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