HERNDON, VA - August 22, 2013 - Genesys has recognized XO Communications as North American Hosting Partner of the Year for innovation and success in delivering advanced customer service solutions for business and enterprise customers.
XO Communications combines the power of its North American IP network and cloud contact center capabilities with the Genesys comprehensive contact center applications portfolio to help companies improve service for their customers. The contact center solutions developed by XO enable customer interactions across multiple channels - voice, web and social media - to the most appropriate agent for handling without intensive use of capital.
"Working with Genesys, we've helped enterprises leverage the cloud to improve the service experience for their customers, while also boosting sales and gaining a competitive advantage," said Don MacNeil, chief marketing officer of XO. "It's an honor to be named the Genesys North American Hosted Partner of the Year and rewarded for our expertise and total impact in the marketplace," he added.
"This award recognizes XO for its longstanding leadership and expertise as a cloud-based provider of Genesys suite of products. We congratulate them on both their continued impressive sales performance and commitment to delivering customers innovative contact center solutions," said Tom Eggemeier, executive vice president of global sales at Genesys.
As a Genesys partner, XO is recognized as an expert provider of service with a focus on hosting the entire Genesys suite in network neutral, scalable and redundant facilities. XO offers a robust suite of cloud-based contact center solutions including IVR, speech analytics and Virtual Hold that help companies operate more effective and efficient contact centers and greatly improve the customer experience. To learn more about how XO Contact Center supports the most demanding contact center needs, visit http://www.xo.com/unify/contact-center.
About XO Communications
XO Communications is a leading nationwide provider of advanced IP communications, intelligent networking and cloud computing services for business, large enterprise and wholesale customers. These customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless and domestic and international telecommunications companies. XO offers a superior customer experience through its innovative solutions, its employees' focus on customers and the proven performance of its advanced network. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter, YouTube, Facebook and LinkedIn.