New Amdocs Shared Service and Development Center, dedicated to Vodafone Group, will deliver customer care and billing services for Vodafone
ST. LOUIS, Aug. 5, 2013 /PRNewswire/ — Amdocs (DOX), the leading provider of customer experience systems and services, and Vodafone, one of the world’s largest mobile communications companies, today announced they have signed a five-year global managed services agreement for Vodafone’s customer care and billing domain based on Amdocs software applications.
For customer care and billing based on Amdocs software applications, Vodafone selected Amdocs ‒ a global domain leader in communications software and IT services – to be the managed services provider to deliver application development, operations and maintenance services.
As part of this strategic agreement, Amdocs will establish a dedicated Shared Service and Development Center for Vodafone and this center will start with servicing Vodafone’s local markets in Germany, UK and the Netherlands.
Working with Amdocs in a managed services model that centralizes support across markets enables Vodafone to improve its business agility, simplify operations and reduce risk. It also enables Vodafone to predefine desired performance levels, and improve on them for maximum control.
“This agreement is testament to the relationship between Amdocs and Vodafone that stretches over two decades,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “Our managed services model helps Vodafone to provide a consistent customer experience across markets through standardized service-level agreements, as well as leverage Amdocs’ business knowledge and expertise to deliver service excellence and innovation.”
Amdocs has been delivering managed services to communications service providers around the world for 30 years, and today supports more than 500 million subscribers in a managed service model.
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For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.
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For more information, visit Amdocs at www.amdocs.com
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012 and our quarterly 6-K forms furnished on February 12 and May 16, 2013.