Solution Leverages Unified Communications to Deliver Single Business Identity Across Multiple Devices
ATLANTA, Aug. 28, 2013 (GLOBE NEWSWIRE) — Cbeyond Inc. (NASDAQ:CBEY, news, filings), the technology ally for small and mid-sized businesses (SMBs), today announced the general availability of its Communications on the Go solution which offers a cloud-based phone system with advanced call management features accessed from desktop phones, mobile handsets and devices, either at the office or remotely. Communications on the Go incorporates several Cbeyond products and features —TotalCloud™ Phone System (TCPS), Cbeyond Communicator (for Desktop and for Mobile), Cbeyond Mobile and Cbeyond’s Managed Network Service— all delivered as one seamless and integrated business communications solution.
The TotalCloud Phone System (TCPS) service is designed specifically for small to mid-sized businesses with office, remote and mobile workers. The service routes and prioritizes voice traffic via Cbeyond’s carrier-class private IP-network connected to Cbeyond’s secure, professionally managed data centers.
Cbeyond Communicator for Mobile, a smartphone application, extends TotalCloud Phone System (TCPS) business grade calling features and functionality to the mobile handset for remote and travelling employees. It also turns smartphones into dual identity devices that can place and receive calls using both traditional, desktop business phone numbers and a personal mobile number that can be kept private. Users of Cbeyond Communicator for Mobile also provide their customers with better response times and a more satisfying interaction, as customers are able to reach employees regardless of work location or device being used.
According to the Summer 2013 Cbeyond Business Leader Snapshot™, a blind survey of 711 executives who run a business with 1-250 employees, the need for anytime, anywhere connection is of paramount importance to their businesses. These leaders also view mobile services, the ability to work remotely and the adoption of Bring Your Own Device (BYOD) policies as increasingly important and gaining in popularity.
With Unified Communications capabilities, Communications on the Go users enjoy a seamless experience with the flexibility to begin a call on a desktop phone, laptop or tablet computer and transition to a mobile device without interruption and vice versa. The solution also improves device consistency across organizations, enabling employees to access company directories and set personal call forwarding options from their mobile phones.
“Small and mid-sized companies are shifting to an increasingly mobile workforce and therefore require their communications tools to work seamlessly to maintain productivity regardless of location,” said Chris Ortbals, senior vice president, product management at Cbeyond. “Cbeyond’s Communications on the Go brings an integrated solution of managed network access, a hosted business phone system and mobile phone service. There are few companies in the industry that can provide all of the components of this solution and deliver it seamlessly to customers.”
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Cbeyond, Inc. (NASDAQ:CBEY), a cloud and communications services provider, is the technology ally for small and mid-sized business. Our private, proactively-managed IP network connects customers to voice, data and enterprise applications hosted in our award-winning cloud data centers. Since 1999, Cbeyond has served the unmet needs of businesses through technology and service innovation. We were the first company to build an all-IP network specifically for small businesses and among the few to offer consultative sales and service professionals onsite. Today, our expanded portfolio helps customers reduce the burden of outlaying capital and manpower to manage infrastructure. Creating an exceptional customer experience is in our DNA. It’s why more than a third of our approximately 60,000 customers come from referrals. For more information on Cbeyond, visit www.cbeyond.com and follow Cbeyond on Twitter: www.twitter.com/cbeyond.
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