People used to go to work, stay there from 9-5, and then leave it all behind them when they walked out of the door. Today, work is an activity, not a location and one that often extends across timezones, geographies, and physical boundaries. The pace of work is ever increasing, putting pressure on all businesses to maintain any edge in increasingly complex, competitive, and cost-conscious business environments.
Deploying Unified Communications and Collaboration (UC&C) helps sharpen an organization’s competitive edge by refining communication at all levels of the business. Yet UC&C, in particular its deployment, is a specialized and complex undertaking, and one that may be costly. One cost-effective solution is a managed Microsoft Lync service which can enable customers to focus on their core business instead of investing time and effort in the management of IT and communications systems.
A managed Microsoft® Lync® service can, and should, incorporate a number of different services – for example:
- Strategic consulting services
- Requirements capture, strategic consulting and roadmap development
- Desktop client survey
- Creation or selection of monitoring, security, reporting and administration policies and tools
- Training and user familiarization; adoption campaigns
- Design services
- Design for IM, voice, messaging, audio and video conferencing, presence federation and collaboration; high availability; contact routing/dial plan; archiving; contact center overlay
- Definition of the user rollout strategy, training plan, metrics/KPIs
- Delivery and engineering services
- Policy implementation
- Installation and configuration of Lync core
- Desktop/client install, upgrades, patching, replacement
- Integration including: endpoints (headsets, phones); Microsoft SharePoint®, Office & Exchange; SIP & PSTN telephony; third party PBX (e.g. Cisco); mobile and custom applications (e.g. CRM)
- Enhancement and rationalization of Microsoft Active Directory® infrastructure and custom Active Directory integration.
- Network readiness assessments for Microsoft Lync
What is most important is to put business process analysis and engineering right at the heart of the planning process. This will help to determine the correct components for different user groups, linking to a more complete business and technology requirements capture. The end result is a more agile business, improved decision making, and better collaboration, both within and external to the organization, which will help the organization tackle the competitive business world more effectively and efficiently.
For more information about how we can help improve your business with UC&C solutions, visit us online atverizonenterprise.com/products/advanced-communications/.