London, The United Kingdom – June 5, 2013
Demonstrates innovation with Liquid Applications, centralized Network and Service Operations Center and Customer Experience Index
Nokia Siemens Networks was a three-time winner with its operator customers at the prestigious Global Telecoms Business Innovation Awards in London on June 4, 2013. The three awards, in the ‘Wireless network infrastructure innovation’ category, recognized joint projects with SK Telecom, touch Telecom and Zain Kuwait that demonstrated innovation to better serve the industry’s end customers.
The award for Liquid Applications is further validation of an innovation that will fundamentally transform the mobile base station into a local hub, in close proximity to end users, for content creation and service delivery. With the awards for a centralized Network and Service Operations Center and its Customer Experience Index, Nokia Siemens Networks demonstrates industry-leading innovation to help operators track and improve customer experience and service quality in real time and simplify operational processes across the organization.
In presenting the Awards, Alan Burkitt-Gray, editor of Global Telecoms Business, commented: “This is the seventh time we’ve run our Innovation Awards and each year we’ve seen that the industry is working harder and harder to deliver exciting and innovative services to its customers worldwide. Congratulations to all the award winners. The industry is seeing a wave of innovation which is making a huge difference — to the companies working in the industry and to all of us in business and as consumers. They are making such a difference to the world. We want to celebrate what they are doing.”
SK Telecom is testing Nokia Siemens Networks’ Liquid Applications in its LTE environment as part of the evolution to Service-Aware RAN to provide end users with unique mobile broadband experience and wide variety of customized services.
touch Lebanon, a leading mobile operator, as part of their evolution to fully integrated operations is establishing a centralized Network and Service Operations Center that will use tools provided by Nokia Siemens Networks, including NetAct, Performance Manager and Service Quality Manager to ensure end-to-end mobile broadband network and service quality.
Zain Kuwait uses Nokia Siemens Networks’ Customer Experience Index to track the customer experience in near real time and at the individual subscriber level for any service, device or location. This way the operator can compare key network performance indicators with customer satisfaction and take action to ensure the best quality of experience.
“It was a real pleasure to step onto the winners’ podium with our customers. We’re very proud of the work we were doing with them to drive industry innovation, and this vote of confidence from Global Telecoms Business is a clear indication that we are focusing on the issues that matter for our industry,” said Santeri Jussila, head of service assurance & fulfillment at Nokia Siemens Networks.
To share your thoughts on the topic, join the discussion with @NokiaSiemensNet on Twitter using #mobilebroadband, #innovation and #CSPCX.
About SK Telecom
SK Telecom (NYSE: SKM, KSE: 017670), established in 1984, is Korea’s largest telecommunications company with more than 26 million subscribers, accounting for over 50% of the market. The company reached KRW 16.301 trillion in revenue in 2012. As the world’s first company to commercialize CDMA, CDMA 2000 1x, CDMA EV-DO and HSDPA networks, SK Telecom launched the nation’s first LTE service in July 2011. At present, the company offers differentiated LTE-specialized services supported by its strong LTE network, while actively developing core LTE-A technologies. It has recently designated its three new growth businesses, namely Healthcare, Solution and Media, to lead the upcoming era of ICT convergence. For more information, please visit www.sktelecom.com or email to firstname.lastname@example.org.
June 1, 2004, Zain (formerly known as MTC Group) the leading telecommunications mobile operator in the Middle East and Africa, was tendered a 4-year agreement by the Lebanese government to manage one of the country’s two existing mobile networks (Mobile Interim Company 2 – MIC2). In November 2004, the operation was branded as mtc touch, then as touch in June 2012 and remains today the sole subsidiary amongst 6 others not to be owned by Zain Group. In collaboration with the Lebanese Ministry of Telecommunications, touch continues to enhance its network capacity while consistently providing its customers with cutting-edge products and services. It also seeks to improve the quality and variety of its services, without compromising on cost-effective pricing modules. www.touch.com.lb
About Zain Group
Zain is a leading telecommunications operator across the Middle East and North Africa providing mobile voice and data services to over 44.1 million active customers as of 31 March, 2013. With a commercial presence in 8 countries, Zain operates in: Bahrain, Iraq, Jordan, Kuwait, Saudi Arabia, Sudan and South Sudan. In Lebanon, the Group manages ‘touch’ on behalf of the government. In Morocco, Zain has a 15.5% stake in Wana Telecom, now branded ‘INWI’, through a joint venture. Zain is listed on the Kuwait Stock Exchange (stock ticker: ZAIN).
About Nokia Siemens Networks
Nokia Siemens Networks is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.
With headquarters in Espoo, Finland, we operate in over 120 countries and had net sales of approximately 13.4 billion euros in 2012. http://www.nokiasiemensnetworks.com
Nokia Siemens Networks
Phone: +358 7140 02869
Manager, Public Relations Office, Public Relations Team
Phone: +82 10 4950 9304, +82 2 6100 3826
PR & Media Senior Analyst
Phone: +961 7880 4044