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Press Release -- June 12th, 2013
Source: Integra Telecom

Goodwill Industries Boosts Network Efficiency, Security with Integra

Chooses Full Suite of Integra Communications Solutions for Denver Locations

DENVER, Colo. – June 12, 2013 – Integra™, a provider of fiber-based, carrier-grade networking, communications and technology solutions, has been chosen by Goodwill Industries of Denver to deliver Cloud Firewall Service, high-speed Internet and voice communications to nearly 50 locations throughout the Denver area.With 1,400 area employees and dozens of Point of Sale (POS) stations throughout their retail locations, Goodwill’s customer service depends on technology solutions that enable fast, reliable and secure payment processing. The criticality of network availability drove Goodwill to look for a partner like Integra to provide dependable, cost-efficient services and customer support that would relieve the organization’s IT department of troubleshooting challenges.

Seeking to improve services and avoid network failures, Goodwill chose Integra’s Cloud Firewall Service to assure network reliability, security and robust performance. In addition, Goodwill transitioned from T-1 circuits to Integra’s IP/MPLS VPN service and Ethernet-based high-speed Internet services, enabling the organization to connect its headquarters and retail locations through a single, highly reliable and fully integrated network.

“The security of Integra’s Cloud Firewall Service and reliability of its Ethernet network means Goodwill no longer worries about our systems crashing during peak business hours or our IT staff spending valuable time and resources troubleshooting connectivity,” said Jakub Urban, IT director for Goodwill. “We also needed a service provider that understands the requirements of an organization like ours and is committed to finding cost-effective solutions, and Integra’s customer support team did just that. They are not only responsive but consistently find resolutions to our biggest IT challenges.”

By offering a full suite of communications solutions, Integra addresses Goodwill’s business-critical requirements while also providing the following benefits:

  •          -- Network downtime substantially reduced, improving network reliability to keep payment processing running smoothly;
  •          -- Consolidation of dozens of firewalls into a single advanced service that improves network security while reducing management overhead; and
  •         -- Access to knowledgeable and responsive customer support that reduces IT support costs.

“Goodwill is a nonprofit that many Denver-area residents depend on. We needed to deliver a cost-effective and reliable solution that would improve their network’s performance and security profile so they can focus on their mission,” said Ken Smith, executive vice president of sales, Integra. “Our organization prides itself on a superior customer experience, which aligns well with retail businesses like Goodwill who thrive on the basis of satisfied customers and a service-oriented mentality.”

For more about Integra’s partnership with Goodwill Industries of Denver, Integra has published an in-depth case study.About Integra

Integra™ is one of the largest facilities-based providers of communication and networking services in the western United States. We connect businesses of all sizes with advanced networking, communications and technology solutions in 35 metropolitan markets. Integra owns and operates an enterprise-class network consisting of a 5,000-mile long-haul fiber-optic network, 3,000–miles of metropolitan fiber and a nationwide IP/MPLS network. Our fiber network connects directly to more than 2,300 enterprise buildings and data centers. Through our expansive Ethernet-over-copper footprint, we can deliver high-bandwidth services to more than 400,000 businesses. At Integra, we understand our customers need reliable, secure and flexible solutions delivered with unmatched expertise and quality of service. For more information, visit

About Goodwill Industries of Denver

Goodwill Industries of Denver seeks to reverse the cycle of poverty for at-risk youth, struggling families and individuals with disabilities. When you shop or donate at Goodwill thrift stores, you help create opportunities for over 21,000 individuals each year to change their lives, while building strong, sustainable communities. Learn more at

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