Awarded Highest Marks for Service and Operations
For the eighth consecutive year, Fibertech Networks received the highest service and operations honors in an industry-wide survey conducted by Boston-based research and consulting firm ATLANTIC-ACM.
At a reception at the Yale Club of New York on June 26, Fibertech was recognized among the Mid-sized and Under Service Providers group with first place awards in all seven categories it was eligible for:
- Brand (Perception of the carrier’s corporate image)
- Sales Representatives (Professionalism/Integrity/Technical Expertise and Proactive/Consultative Selling)
- Provisioning (perception of each carrier's ability to meet contracted dates of installation)
- Network Performance (perception of each carrier's network performance based on their network's quality, availability and uptime)
- Billing (perception of each carrier's billing systems based on their billing accuracy and dispute resolution)
- Customer Service (Technical Skills/Ability to Solve Problems and Courtesy/Professionalism)
- Data Value (combines the product quality and price competitiveness ratings of a carrier’s data products)
“This marks the eighth consecutive year we’ve been recognized with these high marks by our customers which is something we strive diligently for throughout the year to attain. It’s a direct testament to the efforts and talents of our dedication employees,” said Fibertech Vice President of Sales and Marketing Mike Hurley. “As these honors cross over all of our business operations, we believe that the results once again demonstrate that our organization remains focused on providing customers with a commitment to responsiveness and support unmatched in the industry.”
The 2013 Business Connectivity Report Card, conducted by ATLANTIC-ACM,is widely regarded as the broadest benchmarking tool in business telecommunications. The survey generated nearly 5,000 carrier ratings from over 1,500 individual buyers.
“Fibertech continues to excel at all key customer experience touch points,” said Fedor Smith, President of ATLANTIC-ACM. According to Mr. Smith, “Fibertech’s year-over-year wins for key operational categories prove they are making a strong and consistent effort to stay ahead of customer demands for operations and product value.”
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, including the “Business Connectivity Report Card” which is in its eighth year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com.
About Fibertech Networks
Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. Fibertech was founded in May of 2000, has built metro-area fiber networks in 23 mid-size markets in the Eastern U.S., and is led by Court Square Capital Partners of New York, N.Y. The company currently owns and operates a fiber optic network of more than 9,000 route miles, which contains more than 7,200 on-net buildings with nearly 2,100 cell sites with its fiber-only network infrastructure. With this network, Fibertech serves wirelineand wireless carriers, data centers, large enterprises, and facilities in the higher education, healthcare, and government verticals. Further information about the company can be found at www.fibertech.com.