Los Angeles, Calif. – U.S. TelePacific Corp., which does business as TelePacific Communications (TelePacific), recently teamed with Sandler Partners, its top-performing master agency, to host a luncheon at the Intercontinental Dallas for existing and prospective agent partners operating in Texas markets.
Dick Jalkut, the 11-year President and Chief Executive Officer of TelePacific, and the former CEO of NYNEX when it was the largest ILEC in the nation, kicked off the event by sharing his insights about industry trends and market developments, and also articulated the new focus and capabilities that TelePacific is bringing to the Texas market in partnership with Sandler Partners.
In late 2011, TelePacific acquired Tel West Network Services Corp., a fiber-optic network provider linking the five biggest metro markets in Texas. At the time, Tel West was direct sales focused. TelePacific, with its robust and award-winning agent program accounting for nearly 40 percent of revenue, initiated an integration effort to bring Tel West’s agent program into its own agent channel. In January, with Tel West’s operations and agent program fully integrated, Tel West’s name was changed to TelePacific Communications Co., and channel management started forging new agent relationships in Texas.
“The agent community has always been very important to us,” explains Ken Bisnoff, TelePacific’s Senior Vice President of Strategic Opportunities and channel chief. “We have developed terrific relationships with agents in California and Nevada, and we intend to do the same in Texas. This event provided us with an opportunity to meet and greet many of the agents who work with Sandler Partners in Texas, and further educate them on our capabilities, agent-centric philosophy and unwavering commitment to supporting agents and taking care of customers.”
Bisnoff also presented during the luncheon, touching on universal agent concerns such as timely quoting and sales support, sales engineering assistance, provisioning support, timely and accurate billing, and other service and support themes as well as TelePacific’s expansive Ethernet broadband footprint and strong performance in customer satisfaction and retention as documented in third party surveys.
Alan Sandler, Managing Partner of Sandler Partners, one of the largest and fastest growing master agencies in the country, says that many agents in Texas had unpleasant experiences with Tel West, and this event provided an opportunity to explain how TelePacific is different.
“The Tel West to TelePacific transition isn’t just a name change,” Sandler says. “It’s a sea change. Having been an independent agent myself, and now representing the interests of nearly 2,000 agents, it would be difficult to overstate the importance of working with agent-friendly carriers, and TelePacific strongly supports the agent community.”
Paul Seeley, Southwest Regional Vice President for Sandler Partners, reports that agents working with Sandler Partners’ Texas office appreciated TelePacific’s message of channel commitment. “Based on the feedback we received, agents were really intrigued and appreciated what they saw and heard at the luncheon,” Seeley says. “I don’t think it will be long before TelePacific duplicates its channel distribution success from other markets and scales up quickly in Texas.”
About TelePacific Communications
TelePacific Communications serves the voice and data communications needs of small and medium business customers. Headquartered in Los Angeles, the company is one of the nation’s premier CLECs (Competitive Local Exchange Carriers). It primarily serves businesses headquartered in California, Nevada and Texas, offering global reach that can expand as their companies do. TelePacific provides a host of IP, voice, data and Internet services, as well as business continuity, cloud and managed network solutions. For more news and insights, go to http://www.telepacificinformation.com.
About Sandler Partners
Sandler Partners is one of the telecommunications industry’s largest and most respected master agencies. A repeat honoree in the Inc. 5000 list of America’s Fastest Growing Companies in 2010, 2011 and 2012, Sandler Partners serves the telecom agent community through a service-oriented model based on strategic partnership and shared success. Nearly 2,000 cloud, IT and telecom professionals rely on Sandler Partners for carrier agreements, training, market knowledge, and on-demand sales engineering and closing support. For more information, visit SandlerPartners.com, or the Sandler Partners agent portal for cloud, IT and telecom professionals at http://www.sandlerportal.com.