Confirmit’s Prestigious Awards Program Recognizes Leaders Using Voice of the Customer to Increase Customer Satisfaction and Improve Business Results
ATLANTA, April 16, 2013 (GLOBE NEWSWIRE) — Cbeyond Inc. (NASDAQ:CBEY, news, filings), the technology ally to small and mid-sized businesses, has been awarded a 2013 Confirmit ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Cbeyond’s long-term commitment to customer satisfaction during the sales and installation process.
The Confirmit ACE Awards program celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes.
Cbeyond earned the Confirmit ACE Award based on its Cbeyond Sales and Installation Survey methodology and overall customer satisfaction performance as evidenced by over 2,300 Cbeyond customer responses spanning Oct. 1, 2011 to Dec. 31, 2012. Cbeyond increased its Promoter Score by 23% during this period. Formerly known as the Five-Day Survey, the Sales and Installation survey also earned a 2011 ACE Award. Launched in 2009, the survey gathers daily feedback for all customers installed the previous five days across all Cbeyond markets.
“We are honored to have been awarded a Confirmit ACE Award. This recognition is a testament to our commitment to delivering the best customer experience possible,” said Terry Trout, vice president, Service Delivery at Cbeyond. “Our customer fan scores are a prime focus for our employees. We pride ourselves on listening to our customers and continually work toward an experience that makes our customers happy they chose Cbeyond. Since almost a third of our business comes from referrals, we recognize that earning the admiration of our customers takes more than simply delivering a product or service: it requires delivering superior sales, installation and on-boarding support.”
“We are delighted to recognize Cbeyond as a customer excellence leader,” said Henning Hansen, President and CEO of Confirmit. “The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner Cbeyond clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives.”
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About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include A&N Media, Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Ipsos, JTN Research, Keep Factor, Morehead Associates, Nielsen, The NPD Group, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.
Cbeyond, Inc. (NASDAQ:CBEY), a cloud and communications services provider, is the technology ally for small and mid-sized business. Our private, proactively-managed IP network connects customers to voice, data and enterprise applications hosted in our award-winning cloud data centers. Since 1999, Cbeyond has served the unmet needs of businesses through technology and service innovation. We were the first company to build an all-IP network specifically for small businesses and among the few to offer consultative sales and service professionals onsite. Today, our expanded portfolio helps customers reduce the burden of outlaying capital and manpower to manage infrastructure. Creating an exceptional customer experience is in our DNA. It’s why more than a third of our approximately 60,000 customers come from referrals. For more information on Cbeyond, visit www.cbeyond.com and follow Cbeyond on Twitter: www.twitter.com/cbeyond.
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