[Shenzhen, China, Feb 25, 2013]: Huawei, a leading global information and communications technology (ICT) solutions provider, today announced the commercial deployment of its Service Quality Improvement (SQI) solution. SQI is a key component of Huawei’s SmartCare® solution and this deployment represents a milestone in deployment of SmartCare® around the world.
Rapid growth of smartphones has bought about a change in how consumers use devices. The traditional network KPIs are no longer capable of accurately reflecting user experience for services. A big challenge that remains for operators is how to collect accurate data on the user experience and effectively improve service quality to increase user satisfaction.
Huawei’s SQI solution helps operators to establish a Key Quality Indicator (KQI) system, which can truly reflect user’s service experience. Through Huawei’s unique algorithm and GENEX Nastar platform, SQI can do the root cause analysis rapidly and accurately. SQI can provide the best optimization methods for QoS strategy to improve the service quality in tandem with cost efficiency and increase data service throughput.
Huawei’s SQI solution has been adopted by operators on a trial basis. The latest deployment in the existing network shows the average page download throughput of web browsing has been improved by 5.34%, the streaming stall frequency has been decreased by 9.2%, and data service throughput has been increased by 2%. Huawei’s SQI solution dramatically improves users’ satisfaction with web browsing and streaming services.
Huawei is committed to its partnership with the industry’s leading operators and investing in innovative end-to-end Customer Experience Management (CEM) solutions. As the key part of SmartCare® solution, Huawei SQI solution is unlike the traditional network KPI optimization solutions as it provides comprehensive service quality improvement, decreases service complaints, and assists operators to achieve business success in the MBB era.