Shenzhen, China, February 28, 2013]: Huawei, a leading global information and communications technology (ICT) solutions provider, today announced that its Managed Services Unified Platform (MSUP) V2.0 has received the Frameworx Conformance Certification (Implementations) from the TeleManagement Forum (TM Forum). TM Forum's standards and services provide service providers with the necessary market tools to adopt innovative services and business growth models to reduce cost and risk during planning, design, and implementation.
Huawei is the first organization in the world to achieve the Frameworx Conformance Certification (Implementations) and its MSUP V2.0 fully complies with the latest Frameworx standards (version 12), demonstrating Huawei's strong Managed Services capabilities.
Since the certification of the first generation of MSUP in 2011, MSUP V2.0 has evolved across the Business Process Framework (eTOM) horizontally and vertically to cover Network Planning, Network Design & Rollout, Capacity Management, and Services Management Capability. This is a key element that transforms network-centric (NOC - Network Operation Center) operations to service-centric (SOC - Service Operation Center) operations. In addition, the Quality Management System (QMS) and Information Security Management System (ISMS) is integrated with the MSUP V2.0 enterprise domain.
Aside from eTOM standards, MSUP V2.0 also complies with other global standards and best practices such as ITIL v3.0, TL9000, ISO20000, ISO27001 and CMMI, which highlights its ability to provide consistent services for managing ICT businesses effectively and efficiently. MSUP V2.0 contains all the necessary components and processes to assure SLA compliance, improve service quality and enhance end-user experience.