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Press Release -- February 25th, 2013
Source: Acme Packet

Acme Packet Announces Real-Time Monitoring Solution for Next-Generation Service Provider Networks

BEDFORD, MA, February 25, 2013Acme Packet® (NASDAQ: APKT), the leader in session delivery networks, today announced the release of Palladion 3.0 for quickly and securely migrating service providers to IP networks, reducing operational costs, increasing customer satisfaction, preventing voice fraud, and minimizing churn. The trusted, new solutions provide real-time monitoring, troubleshooting, and analysis of next-generation service provider IP networks – including IMS, LTE, and consumer and business voice over IP (VoIP).

Palladion, a non-intrusive monitoring solution, consists of three new management options: Communications Operations Monitor to track network signaling and media in real-time and enable detailed troubleshooting capabilities; Fraud Detection and Prevention to discover and prevent voice fraud; and Control Plane Monitor to track and troubleshoot Diameter signaling traffic in IMS and LTE networks.

News Highlights:

  • Communications Operations Monitor – The solution provides real-time end-to-end correlation and quality metrics of all calls by passively capturing all signaling messages and analyzing all media from the network – thereby enabling simple, drill-down troubleshooting for the root-cause analysis of many service related problems.

  • Fraud Detection and Prevention – Within minutes of implementing Palladion 3.0, service providers can proactively identify and prevent fraud by comparing real-time analysis of user behavior to an automatically established baseline.

  • Control Plane Monitor – The solution will offer advanced, real-time usage and monitoring features, as well as drill-down and sequence diagrams for troubleshooting Diameter signaling. Designed for service providers’ signaling and roaming network infrastructures, the solution will provide end-to-end correlation of Diameter transactions.

  • Embedded probe – The Palladion 3.0 solution leverages vendor-neutral network probes to monitor any type of VoIP network through a web-based Graphical User Interface. As well as being available on third-party hardware, for the first time in the industry, probes are also available as a software component integrated into a session border controller (SBC), which reduces network complexity and total cost of ownership.

Solution Benefits and Features:

  • Real-time, end-to-end call correlation and analytics
  • Segmentation of the network path for fast and accurate problem localization
  • Instant troubleshooting down to the individual subscribers
  • Historical and current session data to assist analysts in preventing fraud
  • Media quality analysis, including R Factor and MOS value
  • Unparalleled insight and analysis of signaling messages
  • On-demand scoring and fraud alerts
  • Vendor-agnostic across the VoIP protocol stacks
  • Probe availability on Acme Packet’s Net-Net Session Director and third-party hardware


“Acme Packet has long been the leader in the SBC market, and Palladion 3.0 helps differentiate its solution offering,” said Diane Myers, principal analyst, Infonetics Research. “By enhancing their portfolio with Palladion 3.0, Acme Packet not only provides security, reliability, and interoperability, but also real-time analysis, monitoring, and troubleshooting for next-generation networks.”

“Palladion 3.0 will revolutionize how service providers understand their next-generation networks,” said Pat MeLampy, Acme Packet’s chief technology officer. “Acme Packet’s instant fraud detection, real-time troubleshooting of call quality issues, deep drill-down into media, SIP signaling, and Diameter, as well as innovative probe design will deliver a full view of any type of IP network to service providers.”

More about Acme Packet and Palladion 3.0:

More about Acme Packet:


Acme Packet, APKT, management, security, fraud

About Acme Packet

Acme Packet (NASDAQ: APKT), the leader in session delivery network solutions, enables the trusted, first-class delivery of next-generation voice, video, data and unified communications services and applications across IP networks. Our Net-Net product family fulfills demanding security, service assurance and regulatory requirements in service provider, enterprise and contact center networks. Based in Bedford, Massachusetts, Acme Packet designs and manufactures its products primarily in the USA, selling them through over 330 reseller partners worldwide. More than 1,925 customers in 109 countries have deployed over 21,000 Acme Packet systems, including 89 of the top 100 service providers and 51 of the Fortune 100. For more information visit

Acme Packet, Inc. Safe Harbor Statement

Statements contained herein that are not historical fact may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements may relate to, the benefits of our products and solutions, including cost savings and flexibility. Such forward-looking statements do not constitute guarantees of future performance and are subject to a variety of risks and uncertainties that could cause actual results to differ materially from those anticipated or suggested in any forward-looking statements are contained in the Company’s recent filings with the Securities and Exchange Commission, including those factors discussed under the caption “Risk Factors” in such filings.

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