Leading Data Center Provider Uses Cloud Services to Advance Customer Service and Streamline Business Processes
SAN DIEGO, Dec 03, 2012 (BUSINESS WIRE) – ServiceNow, a leading provider of cloud-based services to automate enterprise IT operations, today announced that CoreSite Realty Corporation, a national provider of powerful, network-rich data centers and interconnection services, has chosen ServiceNow as a key component of a technology transformation initiative to enhance its customer-facing and support systems. CoreSite will use Service Now to automate business processes involved in the customer life cycle from quote-to-cash and throughout the ongoing support phase of its customer relationships.
“After an exhaustive technology evaluation process, ServiceNow was the clear platform to help us automate manual business processes, integrate disparate systems, and improve overall customer experience,” said Bill Wosilius, senior vice president, Corporate Operations, CoreSite. “We expect ServiceNow will help us drive IT to the next level as a fundamental business enabler and stay ahead of market dynamics.”
ServiceNow provides customers like CoreSite the ability to use a single workflow system to integrate numerous disparate systems involved in the customer life cycle, including CRM, inventory management, and accounting/billing systems. By standardizing on the ServiceNow platform, CoreSite expects to drive workflow speed, enhance data integrity, and streamline processes that currently involve multiple individual applications with a number of manual interventions. In addition, CoreSite expects to integrate ServiceNow with their customer portal, resulting in streamlined service ordering, ticketing and other functions.
“CoreSite is adopting our cloud-based services to fundamentally change the role of IT as an enabler of strategic business initiatives,” said Beth White, vice president of marketing, ServiceNow. “By integrating and automating IT processes, CoreSite expects to take the customer experience to a new level and realize increased efficiencies in its operations.”
The ServiceNow implementation will involve multiple phases, beginning with internal IT incident management and ultimately customer-facing service ordering through the customer portal. The deployment of ServiceNow is closely tied to the implementation of a new core accounting system which will be integrated with the ServiceNow platform.
CoreSite Realty Corporation is a national provider of data center products and interconnection services. More than 750 customers such as Global 1000 enterprises, communications providers, cloud and content companies, financial firms, media and entertainment, healthcare, and government agencies choose CoreSite for the confidence that comes with customer-focused data center products, service and support systems, and scalability. CoreSite’s network-centric computing platform is a business catalyst, featuring the Any2 Internet exchange and network ecosystems, which include access to 225+ carriers and service providers and a growing mesh of more than 15,000 interconnections. The company features a diverse colocation offering from individual cabinets to custom cages and private suites, with 14 data center locations in nine major U.S. markets. For more information, visit www.CoreSite.com .
ServiceNow is a leading provider of cloud-based software that automates enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit http://www.servicenow.com .
ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.
Forward Looking Statements
This press release contains forward-looking statements within the meaning of the federal securities laws, including statements about the use of ServiceNow capabilities by CoreSite Realty Corporation and the expected results to be obtained by CoreSite. Forward-looking statements relate to expectations, beliefs, projections, future plans and strategies, anticipated events or trends and similar expressions concerning matters that are not historical facts. In some cases, you can identify forward-looking statements by the use of forward-looking terminology such as “believes,” “expects,” “may,” “will,” “should,” “seeks,” “approximately,” “intends,” “plans,” “pro forma,” “estimates” or “anticipates” or the negative of these words and phrases or similar words or phrases that are predictions of or indicate future events or trends and that do not relate solely to historical matters. Forward-looking statements involve known and unknown risks, uncertainties, assumptions and contingencies, many of which are beyond ServiceNow’s or CoreSite’s control, that may cause actual results to differ significantly from those expressed in any forward-looking statement. These risks include, without limitation, risks that the implementation of ServiceNow products and services may not proceed as planned, or that the results that are expected may not be realized. All forward-looking statements reflect ServiceNow’s and CoreSite’s good faith beliefs, assumptions and expectations, but they are not guarantees of future performance. Furthermore, ServiceNow and CoreSite disclaim any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions or factors, of new information, data or methods, future events or other changes.