Telarus develops industry’s first proprietary partner relationship management system
SANDY, UT – Telarus Inc., the premier telecom master agent and patent holder of real-time carrier quotes, today announced the launch of Sabionatm, its new internal partner and supplier management system. The software enables Telarus employees to run reports on partner activity, set tasks for each other, store important documents such as agent contracts, audit and process commission payments, respond to service quote requests, and to manage supplier and partner relationships on a deeper, more personal level.
“Since we started the company in 2002, nearly all of our software development was focused on carrier research and customer management tools for our partners,” commented Adam Edwards, president of Telarus, Inc. “The past few years we’ve been working diligently behind the scenes to create a comprehensive back office site that our own employees can use to help them provide a superior experience for our partners and suppliers.. With a large number of our employees out in the field, their ability to gather intelligence and feed it back to our main support group in Salt Lake City, including setting tasks, is critical to our operation. Sabionatm has really given us a leg up on our competition; dramatically helping us improve our partner satisfaction scores in a short period of time. We look forward to continual improvement in the software’s capability as well as our employee’s ability to provide a superior partner experience.”
Sabionatm development officially commenced in 2008 and has evolved into a fully-functional CRM, task management system, manual quote processing system, trouble ticketing system, sales reporting system, provisioning management system, funnel tracking system, internal email communication system, and financial processing system. During the past six months every Telarus employee participated in the Sabionatm beta program and many provided feedback that was incorporated into the final design.
“Giving our employees a voice in Sabiona’stm design was critical to use achieving our design goals,” added Andrew Morgan, VP of Operations for Telarus, Inc. “By soliciting and receiving input from our employees who are on the front lines each day we were able to create tools and systems to make them more efficient, productive, and responsive. Since we’ve transitioned to the Sabionatm system we’ve seen a 30% increase in sales, partner satisfaction, and employee satisfaction.”
“In my world, supplier relationships are key,” commented Paula McKinnon, Director of Supplier Management for Telarus, Inc. “Sabionatm allows me to share with suppliers all of the daily activity taking place here at Telarus that effects them: everything from the number of quotes our Support Operations Center (SOC) has provided, new opportunities that have just come to our attention, new partners who have recently joined Telarus, and sales reports. Real-time access to this data is key for helping our suppliers spend their time more judiciously supporting our account. With Sabionatm, everyone wins.”
“For Sales, we couldn’t live without Sabionatm,” added Robert Butler, VP of Sales – West for Telarus, Inc. “We are out in the field, visiting partners, and deepening relationships as part of our mandate to provide unique value. Knowing what the corporate office is doing to assist my partners is key to coordinating our efforts. It is important for me to know about a partner who recently had a good or bad experience, or if they still have outstanding issues we are trying to resolve, or that their wedding anniversary is next week. It’s all in Sabionatm.”
“Probably the most elaborate and important module in Sabionatm is the commission processing module,” comment Lori O’Rourke, Commissions Manager for Telarus, “We process millions of dollars of commissions each month and with Sabionatm I can clearly see where carrier reporting is off: where commissions are underpaid or not paid at all. Having this automation allows me and my staff to focus on fixing the problems and to ensure our valuable partners receive a full and accurate accounting of their commissions each month.”
If you would like more information on how Telarus can add unique value to your business, please contact Justin Chugg, new partner manager, at (877) 346-3232 for more information.
Telarus, Inc., a value added distributor that holds contracts with the world’s leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice and data WAN solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus’ experienced Sales staff is strategically focused on enterprise WAN and high-capacity bandwidth solutions, making it easier to find the best offer, every time. For its part, Telarus has been named the top Master Agent by the members of the Telecom Association in each of the past three years, the first and only company in the carrier channel to accomplish this feat. Whether you are a top producer or a voice-and-data expert just starting out on your own, there is a place for you in the Telarus community. For more information on the Telarus partner program, please visit http://telarus.com or call the new partner hotline at 877-346-3232.