Network Update Clearwire has restored over 98% of the network in the markets impacted by the storm, and currently anticipates that service to the New York City metropolitan area will be fully restored by 6:00 p.m. EST on Monday, November 12. Hundreds of engineers and field technicians have been working for over 300 hours consecutively to bring back service quickly to tens of thousands of customers impacted by both Hurricane Sandy and Wednesday’s Winter storm Athena.
Our number one focus has been to help consumers and businesses get their internet service working again at their home, office or on the go throughout the Northeast and Mid-Atlantic region. Full restoration occurred in New Brunswick, New Jersey today. As reported last Wednesday, our network team, in partnership with Ericsson, has been able to fully restore service to several markets, including Washington D.C., Baltimore, Philadelphia, Pittsburgh, Boston, Cleveland and Rochester, New York.
CLEAR Partnership with Manhattan Chamber of Commerce CLEAR has set up a distribution station so that Manhattan Chamber of Commerce members can stop by the 94th Street location to pick up either a CLEAR Spot Voyager mobile hotspot or CLEAR Stick Atlas USB dongle to utilize for these members’ businesses. A valid driver’s license (or New York State I.D.) and local Chamber of Commerce membership are the only requirements to qualify for assistance. One device per business will be distributed.
CLEAR Disaster Relief Kiosks Clearwire additionally has set up free 4G broadband Wi-Fi stations at the following CLEAR corporate-owned retail locations in the New York City area:
| Manhattan | 94th Street | 2519 Broadway, New York, NY 10025 |
| Yonkers | Cross Country Mall | 6 Mall Walk Yonkers, Yonkers, NY 10704 |
| Brooklyn | Kings Highway/Ocean Parkway | 1208 Kings Highway, Brooklyn, NY 11229 |
| Brooklyn | Fulton Avenue | 465 Fulton Street, Brooklyn, NY 11201 |
Impacted Customers: Due to Hurricane Sandy and Winter storm Athena, customers may experience temporary or intermittent service outages over the weekend, as well as lengthier Customer Care wait times. Clearwire will address and resolve service issues as quickly as we can, with personal safety (of both our customers and our workers) being our top priority. Thank you for your patience and understanding. If you are a customer who is experiencing no service or intermittent service in your area, please call 888-888-3113, 24 hours a day, 7 days a week. Clearwire is issuing prorated service credits for customers throughout the affected region who are without CLEAR internet service. Customers additionally can ask and receive answers to CLEAR service-related questions through Clearwire’s social media channels on Twitter (@CLAR) and Facebook (CLEAR4G).
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