Company Achieves Highest Scorecard Rating in a Survey of IT Professionals across All Evaluated Categories, Including Technology, Customer Service and Value
Oct 30, 2012
BROOMFIELD, Colo., Oct. 30, 2012 – Level 3 Communications, Inc. (NYSE:LVLT, news, filings) has received the Nemertes PilotHouse Award for Carrier Ethernet Services, scoring highest among a group of eight telecommunications service providers.
The PilotHouse awards are based on the results of personal conversations and a survey of nearly 1,500 IT professionals. Respondents to the research questions rated specific products and services from a variety of service providers based on a five-point scale. The service attributes evaluated include technology, customer service and value.
“Carrier Ethernet has emerged as a more robust and flexible alternative to traditional wide area network (WAN) services. Business users of Carrier Ethernet rated Level 3 a 4.24 out of 5 for customer service, and 4.14 out of 5 for technology. Level 3’s stellar customer rating score moved them to the lead amongst all providers,” said Henry Svendblad, principal analyst, Nemertes Research.
The Nemertes award and ranking for carrier Ethernet services focuses on pure-play carrier Ethernet, or specifically point-to-point Ethernet services, metro Ethernet and virtual private line service (VPLS). For classification purposes, Nemertes segmented providers into two categories: Market Leaders and Market Challengers. Level 3 scored the highest across both categories.
“Being rated higher than any other provider by IT professionals to win the Nemertes PilotHouse Award for Carrier Ethernet Services demonstrates Level 3’s continued commitment to meeting the needs of its customers for highly efficient and secure Ethernet services,” said Greg Spraetz, Level 3’s senior vice president of Wholesale Markets. “We are delighted to accept this award, which underscores our deep commitment to bringing an exceptional level of service to our customers.”
Level 3 offers a broad Ethernet service portfolio with global connectivity in 29 countries and 500 global markets. For more information on Level 3’s advanced Ethernet WAN service offerings, visit http://www.level3.com/TrustedVPN.
About Level 3 Communications
Level 3 Communications, Inc. (NYSE:LVLT) provides local, national and global communications services to enterprise, government and carrier customers. Level 3’s comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions. Level 3 serves customers in more than 450 markets in 45 countries over a global services platform anchored by owned fiber networks on three continents and connected by extensive undersea facilities. For more information, please visit www.level3.com
© Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications, Level (3) and the Level 3 Logo either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and/or other countries. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc.
Website Access to Company Information
Level 3 maintains a corporate website at www.level3.com, and you can find additional information about the company through the Investors pages on that website at http://lvlt.client.shareholder.com/. Level 3 uses its website as a channel of distribution of important information about the company. Level 3 routinely posts financial and other important information regarding the company and its business, financial condition and operations on the Investor Relations web pages.
Visitors to the Investors Relations web pages can view and print copies of Level 3’s SEC filings, including periodic and current reports on Forms 10-K, 10-Q, 8-K, as soon as reasonably practicable after those filings are made with the SEC.
Copies of the charters for each of the Audit, Compensation and Nominating and Governance committees of Level 3’s Board of Directors, its Corporate Governance Guidelines, Code of Ethics, press releases and analysts and investor conference presentations are all available through the Investor Relations web pages.
Please note that the information contained on any of Level 3’s web sites is not incorporated by reference in, or considered to be a part of, any document unless expressly incorporated by reference in that document.
Some statements made in this press release are forward-looking in nature and are based on management’s current expectations or beliefs. These forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3’s control, which could cause actual events to differ materially from those expressed or implied by the statements. Important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to, the company’s ability to: successfully integrate the Global Crossing acquisition or otherwise realize the anticipated benefits thereof; manage risks associated with continued uncertainty in the global economy; obtain additional financing, particularly in the event of disruptions in the financial markets; manage continued or accelerated decreases in market pricing for communications services; maintain and increase traffic on its network; develop and maintain effective business support systems; manage system and network failures or disruptions; develop new services that meet customer demands and generate acceptable margins; adapt to rapid technological changes that could adversely affect the company’s competitiveness; defend intellectual property and proprietary rights; obtain capacity for its network from other providers and interconnect its network with other networks on favorable terms; attract and retain qualified management and other personnel; successfully integrate future acquisitions; effectively manage political, legal, regulatory, foreign currency and other risks it is exposed to due to its substantial international operations; mitigate its exposure to contingent liabilities; and meet all of the terms and conditions of its debt obligations. Additional information concerning these and other important factors can be found within Level 3’s filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.
Jon Paul McLeary Mark Stoutenberg