For Seventh Consecutive Year Wins Carrier Excellence Awards in Six Categories
Fibertech Networks, L.L.C., one of the largest and fastest growing metro fiber infrastructure providers in the Northeast,today announced it has been recognized with six carrier service excellence awards in the 2012 ATLANTIC-ACM Metro Connectivity Report Card survey. Fibertech received best-in-class honors in six categories among competitive telecom/cable/fiber providers: Brand, Sales Rep, Provisioning, Network Performance, Billing and Data Value. The company’s ratings were the highest among all telecommunications services providers in the survey. “We’re extremely honored to be rated as highly as we have for the last seven years by our carrier customers,” said Michael Hurley, VP of Sales and Marketing for Fibertech. “These results reflect our continued emphasis on providing a unique value proposition that includes the highest levels of operations and customer service.” The industry-wide report is based on the results of more than 3,000 individual ratings of carrier’s network services and the operations behind those services. It’s widely regarded as the broadest benchmarking tool in metro wholesale telecommunications industry.
Earlier this year, the company received similar recognition from business customers in the 2012 ATLANTIC-ACM Business Connectivity Report Card survey, placing first in Brand, Sales Representatives, Provisioning, Network Performance, and Customer Service. “Fibertech’s 7-year award winning streak reflects a consistent dedication to strong operational support for their wholesale customers,” said ATLANTIC-ACM CEO Dr. Judy Reed Smith. “Fibertech’s year-over-year wins in key operational categories indicate an exceptionally high level of attention to the customer, and their win in data value indicates competitively priced, high quality products, only further enhancing customer satisfaction.”
About ATLANTIC-ACM Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, including the “Metro Wholesale Report Card” which is in its seventh year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
About Fibertech Networks Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. Fibertech was founded in May of 2000, has built metro-area fiber networks in 23 mid-size markets in the Eastern U.S., and is led by Court Square Capital Partners of New York, N.Y. The company currently owns and operates a fiber optic network of more than 8,200 route miles, which contains more than 6,400 on-net buildings and nearly 2,100 cell sites with its fiber-only network infrastructure.With this network, Fibertech serves wireline and wireless carriers, data centers, large enterprises, and facilities in the higher education, healthcare, and government verticals. Further information about the company can be found at www.fibertech.com.