London, UK – September 5, 2012 – NaviSite, Inc., a premier provider of enterprise-class hosting, managed application, managed messaging and managed cloud services, has been selected by EAT, a leading high street food retailer, to provide the NaviCloud platform Infrastructure-as-a-Service (IaaS) for its new customer facing web system.
Following a period involving continuous expansion, EAT decided to launch a new customer facing web application. An external host facility was sought to meet high availability and flexible resource demands, whilst providing advanced security for customer transactions. EAT has long operated on a private cloud platform, allowing its 2000+ employees across 120 stores to work on a secure private network, but in order to launch the customer facing application, the hosting solution had to meet a strict set of requirements including full PCI Compliance, VMware compatibility, high availability and private VPN capabilities. All of this had to be achievable in a very short time scale. Navisite accepted the challenge and delivered.
Since the launch of the first EAT shop in 1996, EAT is now able to offer a full range of good, fresh and handmade food and drinks to customers online. With the new web application, customers can order their food to be delivered directly, Monday to Friday. The new platform also enables customers to place lunch orders on the same day as delivery, before 10am.
The application has now been successfully running for a few months without a glitch.
“Security and compliance were of upmost importance to this project, so selecting the right service provider was crucial,”explained Cesar Ramanauskas, Systems Manager at EAT. “NaviSite was introduced to me over a year ago when I was given a live walk through of the NaviCloud AppCenter. As soon as I was ready to launch the new project the NaviSite team were my first port of call. I was impressed from the off with the customer service; I was told delivery was possible in a short time and the team went above and beyond to deliver.”
“There was a one-time set-up which took about half an hour using NaviSite’s simple and intuitive interface – and ever since I flipped the switch, I have never had to touch it again,” he added. “Our system is frequently pushed to its limits with high service levels required, but there have been absolutely no problems. In short, NaviCloud just works.”
Sean McAvan, Managing Director, NaviSite Europe Limited, said: “We’re extremely pleased to be working with such a well respected retail figure on their new online customer facing platform. The contract is a huge testament to the capability of our technology and also to our partnership strength. We are proud to have worked closely with our channel partners Richardson Eyres in jointly pursuing and winning the contract. We are seeing rapid increase in demand for cloud-based services and since coming on board last year Richardson Eyres has helped us expand the scope of our services, allowing us to add to our growing portfolio.”
EAT. is a fast growing and dynamic restaurant chain with more than 2,000 employees and over 110 stores throughout the U.K. serving “good, fresh, uncomplicated food” every day. In addition to free customer Wi-Fi, Twitter feed (@eat_news) and iPhone app, EAT. has pioneered technologies such as an integrated Chip & PIN contactless payment solution in the U.K. EAT. opened its first store on Villiers Street, London in 1996 and continues to strive for the highest possible food, service and shop standards ever since. www.eat.co.uk
NaviSite, Inc., a Time Warner Cable Company, is a leading international provider of enterprise-class, cloud-enabled hosting, managed applications and services. NaviSite provides a full suite of reliable and scalable managed services, including Application Services, industry-leading Enterprise Hosting, and Managed Cloud Services for organizations looking to outsource IT infrastructures and lower their capital and operational costs. Enterprise customers depend on NaviSite for customized solutions, delivered through a global footprint of state-of-the-art data centers. For more information about NaviSite’s services, please visit www.navisite.com.
Richardson Eyres is an IT services and solutions provider. It works with its customers to provide a combination of customised solutions and services which free up time, resources and ultimately save its customers’ money. With over 25 years IT consultancy experience and some of the most qualified technical consultants in the UK Richardson Eyres has extensive technical knowledge and the know-how to apply this knowledge to help organisations get the most from their IT. Established in 1986, the company is privately owned and its headquarters is in Chesham, Buckinghamshire. www.richardsoneyres.co.uk