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Press Release -- June 11th, 2012
Source: Tech Valley Communications


ALBANY, N.Y.- The New York State Public Service Commission has again recognized Tech Valley Communications for exemplary customer service with its annual Outstanding Customer Service Award. Specifically, the Commission commended CEO Kevin O’Connor and his staff for the “high quality of telephone service which it provided during 2011,” marking the eighth consecutive year Tech Valley Communications has earned this distinction. Tech Valley Communications has been the recipient of the prestigious NYSPSC award every year since 2004, meeting all commendation criteria and scoring a perfect rating of 100 % for overall service quality, satisfactorily answering and resolving service inquiries and concerns, while minimizing major service outages. During 2011, despite service interruptions resulting from Hurricane Irene and Tropical Storm Lee, Tech Valley Communications maintained its high standard of service. The NYSPSC has been publicly recognizing local exchange carriers since 1988.

TechValley Communications, headquartered in Albany, New York, owns and operates an extensive fiber optic network throughout much of the Northeast, and serves many of the Capital Region’s leading enterprises with its FirstLight fiber-to-the premise service. It is the leading provider of fiber optic services to carrier, wholesale, and large commercial customers throughout the Northeast. Their mission is to offer customers a full selection of the highest quality telecommunications services, utilizing the most advanced technology available. They provide the sophisticated, dependable communication services that businesses rely on to successfully compete and grow in a competitive marketplace. TechValley has built over 150,000 fiber miles with some 750 lit buildings throughout the Northeastern United States. TechValley also operates a subsidiary, seg/TEL Communications of Lebanon, New Hampshire.

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