[Singapore, June 29, 2012]: “Today’s fast-moving information society challenges and reshapes traditional approaches to network planning, network construction, and O&M, refocusing on services, applications, and user experiences – which has become a key differentiator for service providers,” said Raymond Luan , Vice President of Huawei Global Technical Service, Huawei, today at a joint press conference with PT XL Axiata Tbk (XL). “In order to remain competitive, telecoms service providers are increasingly turning to managed services to outsource the maintenance and optimization of their networks so that they can focus on providing new and innovative ICT services that lead to increased revenues and subscribers, and reduced churn.”
In February 2012, Huawei was exclusively selected by XL as its Managed Services partner to maintain its multi-vendor and multi-technology telecommunications network, enabling XL to offer better network and service quality to its fast growing, over 46 million customer base. Since then, XL selected Huawei to manage its entire Digital Merchant domain ecosystem to ensure the availability of value-added-services to XL customers. XL also selected Huawei as a collaborator in the cloud computing space due to Huawei’s global ICT leadership and in-depth experience in this area.
About the partnership, Ongki Kurniawan, Chief Service Management Officer of PT XL Axiata Tbk (XL), said: “Our strategic partnership with Huawei allows us to differentiate ourselves in the market by delivering new and innovative services to our customers, while improving the quality of our network and effectively managing future challenges. We also selected Huawei because of its sustainable development and investment in the local market, as well as its seamless people transfer process that promises bright futures and career development.”
The Huawei-XL partnership was spearheaded by Huawei’s TM Forum-certified Managed Services Unified Platform (MSUP) which encompasses people, process and tools that can address XL’s unique needs and to support its vision of bringing affordable and new value-added services to its customers.
Managed Services is a strategic business for Huawei and it has built a robust global business infrastructure to support the growth of the business, which includes over 26,000 Global Services employees, 2 Global Network Operation Centers (with 2 more in planning), 2 Global Technical Assistance Centers and 2 Global Network Analysis Centers. The global business infrastructure has enabled Huawei to deliver operational excellence resulting in better end user experience, customer satisfaction and network quality. Huawei has over 240 accumulative Managed Services contracts with a compounded annual growth rate (CAGR) of more than 70% over a six year period, serving over 100 operators in more than 60 countries and managing networks with near a quarter billion subscribers.
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