ADTRAN’s NetVanta UC Notification Server deployed by Washington healthcare provider for improved patient relations and more efficient business processes
HUNTSVILLE, Ala.–(BUSINESS WIRE)–Jun. 13, 2012– ADTRAN®, Inc. (NASDAQ:ADTN, news, filings), a leading provider of next-generation networking solutions, today announced that Family Medicine of Port Angeles (FMPA) has joined the growing number of healthcare providers that have turned to ADTRAN’s NetVanta Unified Communications Notification Server (UCNS) to help it manage outbound client call flow. The NetVanta UCNS system enables FMPA to conduct, in their case, up to 200 appointment call reminders daily, and allows patients to reschedule appointments in real-time if necessary. This information has proved invaluable to FMPA as it knows in advance if changes are made to the next day’s schedule so they can plan accordingly.
“ADTRAN’s NetVanta solution has already had a tremendous positive impact on our firm as it frees up staff time to better manage other aspects of our practice,” said Kelly Steed, FMPA’s IT administrator. “We’ve gone from a task that would have taken hours to complete if we had the time and resources, to a simple, easy-to-use process that I can set up in a few minutes each day. With this solution deployed, we now have a predictable, reliable notification system that is helping staff and our patients keep on top of their busy schedules.”
The NetVanta UCNS provides FMPA the flexibility to send appointment reminders by phone via its out-dialing capabilities of NetVanta UC or by email, enabling it to contact patients based on their own personal preferences filed in a patient information database. FMPA is using its NetVanta UCNS in conjunction with ADTRAN’s NetVanta 7100 voice and data platform for a comprehensive VoIP communications system. This combination of technologies will provide FMPA with the modularity and flexibility needed to scale their UC programs as the practice grows to handle new patients and expand into new offices.
“Now in use by hundreds of healthcare providers and other businesses around the country, ADTRAN’s UCNS has become the de facto standard for automated client communication programs,” said Barry Derrick, ADTRAN’s Product Marketing Manager, Enterprise Networks Division. “The appeal is driven by the system’s performance, ease-of-use, scalability and ability to have our customers redeploy valuable employee resources to other activities.”
ADTRAN, Inc. is a leading global provider of networking and communications equipment, with a portfolio of more than 1,700 solutions. ADTRAN’s products enable voice, data, video and Internet communications across a variety of network infrastructures. ADTRAN solutions are currently in use by service providers, private enterprises, government organizations and millions of individual users worldwide.
Source: ADTRAN, Inc.
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