Network Products Guide Honors Virtela’s Global Operations Centers for Excellence in Customer Support
DENVER, May 31, 2012 – Virtela, the world’s largest independent managed network, security and cloud services company, announced today that it has won the 7th annual 2012 Hot Companies and Best Products Award for ‘Best Customer Satisfaction Program of the Year’. The awards honors achievements in every facet of the IT industry and are presented byNetwork Products Guide, the industry’s leading technology research and advisory guide.
Virtela was recognized for its highly proactive and personalized support model which remains unparalleled in the industry. The company consistently outperforms both technology industry standards and its own service guarantees, proactively opening 99% of trouble tickets and resolving 95% of issues on the first call. Overall, 94% of customer satisfaction survey respondents in 2011 were highly satisfied or satisfied with Virtela’s resolution of their issues.
“Virtela is perhaps best known for our ongoing innovation and leadership in cloud services, but our core purpose has been the same since Day One: We are passionate about support,” said Ted Studwell, Virtela’s senior vice president of engineering and operations. “Ultimately, we measure our success through the satisfaction of our customers, and awards that recognize our commitment to go the extra mile for every customer are the most meaningful achievements.”
Virtela’s Global Operation Centers (GOCs) are staffed 24×7 by network engineering and IT experts who proactively monitor, inspect, detect and analyze customer networks and IT infrastructure using proprietary technology – VirtelaPredict – to diagnose 95% of potential enterprise network issues before they impact network health. Virtela offers a broad suite of IT infrastructure management services that enable CIOs and IT teams to better achieve their strategic priorities by offloading the time intensive but critical end-to-end management of key network, security and other IT infrastructure devices to Virtela and its innovative management systems and portal, VirtelaView.
In addition to the Customer Satisfaction award, Virtela was also named a finalist for Innovative IT Company of the Year, Hot Company, and Best Products and Services category for its Managed IT Infrastructure Services for Virtualized Data Centers and Private Clouds. This service alleviates data center complexity with the latest tools, technologies and expertise to accelerate data center optimization and transformation while avoiding downtime associated with operational issues. Enterprises can select from a suite of modular services ranging from transition strategy and deployment through “Day-2 support” and ongoing 24×7 service monitoring and/or management, cutting service configuration times by an average of 90 percent, reducing data center downtime by 5x, and delivering operational cost savings of up to 30 percent.
The Network Products Guidehonor expands a growing list of industry awards Virtela has received in 2012 for its superior customer support and innovative cloud-based services. These include the Silver Stevie Award for Customer Service Department of the Year, American Technology Awards finalist, Cloud Computing Excellence Award, Global Mobile Awards finalis t, Internet Telephony Product of the Year Award and the Info Security Global Excellence Award.
Winners of the 7th Annual Hot Companies and Best Products Awards were announced earlier this month at a ceremony in Las Vegas.
Virtela Technology Services Incorporated is the world’s largest independent global managed services company. Virtela offers an award-winning suite of networking, security and mobility services in 190+ countries enabled by its intelligent multi-carrier overlay network and Virtela Enterprise Services Cloud (ESC) platform, with 50 Local Cloud Centers (LCCs) that dynamically deliver services closest to enterprise end-users for the highest performance and lowest cost of ownership. Recognized by more than 50 awards for outstanding service innovation and customer support in the last two years, Virtela’s services suite includes proactively managed networks, security, application acceleration, IT infrastructure and mobile device management.
Virtela is headquartered in Denver, Colorado, with global support centers around the world. For more information, please call +1 (720) 475-4000 or visit www.virtela.net.