Cisco Inaugurates Global Support Center in Krakow

Latest Communication and Collaboration Technologies, Including Cisco TelePresence, Connect the Krakow-Based Team with the Cisco Community, Partners and Customers

KRAKOW, Poland – May 31st, 2012 – Cisco today announced the official opening of the Cisco Global Support Center in Krakow. The center complements existing locations to provide technical and business services to internal and external stakeholders, including channel partners and customers, across multiple functional groups such as Cisco Services, Finance, Operations and others.

The Cisco Global Support Center in Krakow is part of a network of operations located around the globe and has a special focus on Europe, Middle East, Africa and Russia (EMEAR).

The first group of employees is already on-site, and Cisco expects that the number of employees will increase to approximately 80 people by August 1, 2012.

The center is located in Krakow’s Podgorze district and features the latest communication and collaboration technologies, including a Cisco TelePresence® room. Cisco TelePresence connects the local team with the global Cisco community and enables virtual face-to-face meetings across a network of more than 1,000 Cisco TelePresence Suites® in 270 major cities and 70 countries. Additionally, with intercompany Cisco TelePresence, meetings can be extended to partners and customers.

Supporting Quotes:

• Olivier Kohler, senior vice president, Global Business Services, Cisco

“The Cisco Global Support Center in Krakow is an essential part of our strategy to enhance the way we serve our customers, partners and internal stakeholders while taking advantage of a shared infrastructure across various businesses and functions.  We are truly impressed by the availability of the highly educated talent and excellent communications infrastructure in Poland, and here in Krakow. By establishing a shared services center in Central Europe, our aim is to get closer to our customers, in terms of geography and time zones, while offering the convenience of support in multiple languages.

• Ana Pinczuk, vice president, Technical Support, Cisco

“We are excited to grow our services team in Krakow as we continue to expand our presence in Europe, Middle East, Africa and Russia. The talent pipeline is exceptional, both in terms of technical skills and services capabilities, and will certainly allow us to further differentiate the experience we provide to EMEAR and global customers.”

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Supporting resources:

• Cisco website

About Cisco
Cisco (NASDAQ:CSCO, news, filings) is the worldwide leader in networking that transforms how people connect, communicate and collaborate.  Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com. Cisco equipment in Poland is provided by Cisco International Limited, a wholly owned subsidiary of Cisco Systems, Inc.

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