Los Angeles, Calif. U.S. TelePacific Corp, which does business as TelePacific Communications (TelePacific), has appointed Sandy Blaisdell Vice President of Customer Satisfaction and Reliability. Blaisdell will oversee customer service and repair processes throughout TelePacific’s expanding service footprint.
A former executive with NTT/Verio, Digex and PSINet, Blaisdell’s entire career has been focused on customer service and customer relations. Blaisdell has leadership experience in network operations, product implementation and installation, process engineering, customer service, retention, and customer advocacy. As a co-founder and principal of FB&W Consulting, she deployed number portability in the United Kingdom before it came to the United States, built a competitive local exchange carrier from the ground up and helped small, midsize and Fortune 100 companies achieve service and retention goals.
We are committed to making customer service and repair processes a best in class experience for our customers, and Sandy has a track record of leadership and success in this area, says Dick Jalkut, Chief Executive Officer of TelePacific. She has experience in every functional capacity of product delivery, repair and service, and she has a powerful customer advocacy perspective. We’re thrilled to add such a customer- focused and experienced individual to our executive team.
In her new role at TelePacific, Blaisdell will work with the operations and technical support teams to drive excellence for all touch points with customers including service installation, billing, repair and customer interaction. One of the many things that appealed to me about TelePacific was its commitment to high levels of customer service, says Blaisdell. This announcement is a continuation of that strategy and attests to the company’s priority to provide reliable service and business continuity for its customers.
Blaisdell’s objective at TelePacific is to identify and resolve problems before customers experience them. However, if a customer has a service issue, we intend to correct it quickly and make the whole repair experience a positive one, she adds.
About TelePacific Communications
TelePacific Communications is a competitive telecommunications carrier that serves business customers throughout California, Nevada and Texas. Headquartered in Los Angeles, the Company is the leading competitive carrier in its footprint. TelePacific offers a host of IP, voice, data and Internet services, as well as business continuity, security and managed solutions. For more information, visit www.telepacific.com.
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