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Press Release -- April 4th, 2012
Source: Acme Packet

Europ Assistance selects Acme Packet for session border control and session management in its contact center

Leading Spanish insurance provider deploys Acme Packet for two-month ROI, service agility, interoperability, and security

BEDFORD, MA, APRIL 4, 2012Acme Packet® (NASDAQ:APKT), the leader in session delivery networks, today announced that Europ Assistance, a leading insurance provider of home and family health, travel and automotive care services, selected Acme Packet to help maximize the benefits from its newly deployed SIP trunk. Europ Assistance is using the Acme Packet Net-Net Enterprise Session Director for border control and session management to extend secure, efficient and reliable communications across its Avaya-based contact centers and mitigate service incompatibilities while safeguarding IT assets.

“Through Acme Packet’s enterprise session border controller (E-SBC), we were able to deploy our new SIP trunking solution in one day and immediately begin realizing a 50% reduction in our international calling costs, plus reduced operational expenditures,” said José Luis Alonso, systems manager, Europ Assistance España. “The E-SBC has increased our core business profits by reducing costs without compromising call quality or customer satisfaction. After implementing Acme Packet’s solution, we saw a full return on investment in only two months.”

“Forward-thinking and innovative companies like Europ Assistance are investing in IP telephony for their contact centers and benefiting from the lower costs and increased flexibility offered by SIP trunking services,” said Mario Oliveira, vice president of Europe, Middle East, and Africa, and Caribbean and Latin America sales, Acme Packet. “Our E-SBCs provide adaptable, future-proof SIP technology to help Europ Assistance quickly and efficiently achieve their core business targets, as well as strategically prepare for the evolution of communications.”

The Acme Packet Net-Net Enterprise Session Director accelerated Europ Assistance’s SIP trunking initiative by providing session management and interoperability between its Avaya contact center systems and the SIP trunk service, as well as overcoming service quality and security challenges that can slow SIP trunking initiatives and cause poor customer service. The Acme Packet E-SBCs enabled Europ Assistance’s call centers to provision its SIP trunking service in hours, rather than days. Acme Packet E-SBCs secure Europ Assistance’s network border and help safeguard its IT assets by protecting against network overloads and external attacks. The Net-Net Enterprise Session Director also helps ensure reliable access to SIP trunking services by routing around failures and providing quality of service.

Quobis, a leading Spanish system integrator for service providers, contact centers, and enterprises, fully integrated the Net-Net Enterprise Session Director with Europ Assistance’s SIP trunking service.

About Europ Assistance, Spain

The Europ Assistance Group is a global operator in personal assistance services in the areas of health, home, family, automotive and travel. Its business is to be there for customers at all times, working effectively by their side, in everyday life and in exceptional circumstances, to make their life easier, safer and more enjoyable.

About Acme Packet

Acme Packet (NASDAQ: APKT), the leader in session delivery network solutions, enables the trusted, first-class delivery of next-generation voice, data and unified communications services and applications across IP networks. Our Net-Net product family fulfills demanding security, service assurance and regulatory requirements in service provider, enterprise and contact center networks. Based in Bedford, Massachusetts, Acme Packet designs and manufactures its products in the USA, selling them through over 220 reseller partners worldwide. More than 1,600 customers in 107 countries have deployed over 16,000 Acme Packet systems, including 88 of the top 100 service providers and 41 of the Fortune 100. For more information visit

Acme Packet, Inc. Safe Harbor Statement
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