MATTHEWS, N.C. – Windstream local telephone customers in the 919 area code will need to use the area code in addition to the 7-digit telephone number when placing local calls starting March 31. The move to 10-digit dialing is due to the recently approved 984 area code that will cover the same geographic area as the 919 area code.
The change became necessary because the supply of new phone numbers using the 919 area code was exhausted. Windstream alerted customers about the move to 10-digit dialing through bill messages last fall and again this year.
Customers who fail to dial all 10 digits for local calls will hear a recording telling them to re-dial beginning March 31. Windstream can assign numbers with the 984 area code for new telephone lines or services beginning April 30.
Some automatically dialed calls, such as life-safety systems, alarm and security systems and call forwarding settings, may require reprogramming to include the new dialing procedure. PBX equipment also may need to be reprogrammed.
The switch to 10-digit dialing will not affect the cost of local phone calls.
Long-distance calls are unaffected by the new area code. Callers need to dial 1 plus the area code and 7-digit telephone number whenever placing long-distance calls from the 919 or 984 area code. Emergency calls to 911 also remain the same and do not require the area code.
For more information about the dialing changes, go to http://news.windstream.com or visit the North Carolina Public Utilities Commission website at www.ncuc.net.
Windstream Corp. (NYSE:WIN, news, filings) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. For more information, visit www.windstream.com.