[Jakarta, Indonesia, 24th February, 2012]: Huawei, a leading global information and communications technology (ICT) solutions provider, has exclusively been selected by PT XL Axiata Tbk (XL) as partner to manage its telecommunications network.
Huawei will take complete responsibility for the multi-vendor and multi-technology network. The scope of work encompasses end-to-end network management including multi-vendor operations and maintenance, network performance management, field operations, 24/7 network assurance, spare parts management and customer problem management.
Indonesia is one of the largest countries in Asia comprising of over 17,000 islands. With a population of over 240 million people it is the fourth most populous country in the world with some of the densest cities. It is one of the fastest growing markets for mobile communications with over 190 million users. This agreement allows XL to offer better network and service quality to its fast growing over 40 million customers base whilst Huawei manages the network.
Hasnul Suhaimi, President Director, XL said, “This strategic agreement with Huawei allows us to focus on our core business to offer new and innovative services whilst improving the network quality. This will allow us to differentiate ourselves to compete successfully in the market and help us address the future challenges.”
Hasnul added that Huawei was selected as it not only met XL’s requirements for Managed Services but its people transfer process would ensure a seamless staff integration with a promising future and career development. As part of the 7-year agreement, over 1,200 employees will be transferred to Huawei. Furthermore Huawei was able to demonstrate that it had the capability to maintain and improve XL’s existing high quality network.
Li Wenzhi, CEO, Huawei Indonesia, said: “We are honored that XL has chosen Huawei as its Managed Services partner which further enhances the existing strategic relationship between the two companies. We have been in Indonesia for more than a decade. This contract is an important milestone for Huawei, reflecting our leadership in Managed Services and in our ability to offer high quality network services. Huawei’s leading edge Managed Services Unified Platform (MSUP) which encompasses people, process and tools has the full capability to address XL’s unique needs and support its vision to bring affordable and new value-added services to its customers.
This partnership demonstrates the long term trust that XL has in Huawei. XL’s staff will complement and enhance the existing services team we have in Indonesia and I look forward to warmly welcoming them to Huawei’s extended global family.”
Dr. Liang Hua, President of Global Technical Services, Huawei, added,” Managed Services is a strategic business for Huawei. We have invested in all aspects of Managed Services to ensure we support and offer the best services to our customers. Through our global business platforms we are able to deliver operational excellence resulting in better end user experience, customer satisfaction and network quality. We will continue to invest to cater for the future needs of our customers and to support Huawei’s immense growth in managed services.”