tw telecom Reports Fourth Quarter and Full Year 2011 Results

• Accelerated annual revenue growth rate by 45% to 7.4% in 2011 from 5.1% in 2010
• Delivered a strong 36.4% Modified EBITDA margin for 2011
• Grew fiber connected building additions by over 2,200 in 2011 – over a third greater than 2010

LITTLETON, Colo., Feb. 8, 2012 /PRNewswire/ — tw telecom inc. (NASDAQ: TWTC – News), a leading national provider of managed services, including Business Ethernet, converged and IP VPN solutions to enterprises across the U.S. and to global locations, today announced its fourth quarter 2011 financial results, including $351.5 million of revenue, $128.1 million of Modified EBITDA(1) (“M-EBITDA”), $25.6 million of leveredfree cash flow(3) and net income of $16.4 million.  For the year,the Company reported $1.367 billion in revenue, $497.7 million of M-EBITDA, $91.3 million of levered free cash flow and net income of $57.9 million.

“We delivered another strong annual performance, as we significantly expanded our revenue growth rate, maintained an impressive Modified EBITDA margin and produced continued strong cash flow,” said Larissa Herda, tw telecom’s Chairman, CEO and President.  “At the same time we strategically invested in the business to advance our network capabilities, deliver new product features and reach more customer locations.  For 2012, we expect to continue to innovate and take market share as we focus on delivering better, faster and easier network solutions for our customers’ dynamic network needs.  This includes further advancing our new Intelligent Network capabilities and enabling customers’ changing consumption models that drive data center and cloud demand.”

Highlights for the Year – 2011 compared to 2010

• Grew total revenue 7.4% year over year compared to 5.1% for 2010
• Grew enterprise revenue 9.4% year over year compared to 6.3% for 2010
• Grew data and Internet revenue 18.2% year over year compared to 15.8% for 2010, driven primarily by a 28% increase in strategic Ethernet and VPN-based product revenue
• Grew M-EBITDA by 7.4% to $497.7 million representing a 36.4% M-EBITDA margin(1)
• Delivered $91.3 million of levered free cash flow, representing 6.7% of revenue
• Completed a $50 million share repurchase plan announced in February 2011 and commenced a new $300 million plan announced in November 2011
• Grew cash, equivalents and short term investments to $484.9 million, while returning $58.6 million to shareholders in the form of share repurchases

Business Trends

“In 2011, we excelled financially, operationally and strategically through a balanced approach to the business that yielded a strong and consistent performance highlighted by our 29th consecutive quarter of revenue growth, ongoing strong margins and continued strong cash flow,” said Mark Peters, tw telecom’s Executive Vice President and Chief Financial Officer.  “In 2011, we were able to invest in our operations and also return value to our shareholders in the form of share repurchases.  Our plans for 2012 will be similar to 2011, and include our goals to continue to further expand our revenue growth rate, deliver strong margins and grow cash flow, with a balanced approach and disciplined capital plan.”

Operational Metrics

Revenue churn(4) was 0.8% for the current quarter, reflecting the lowest churn in over 10 years, down from 1% for both the prior quarter and the same quarter last year.  Full year 2011 revenue churn improved to 0.9% from 1.0% in 2010.  As a component of revenue churn, revenue lost from customers fully disconnecting service was 0.2% for both the current quarter and the same quarter last year, down from 0.3% for the prior quarter, indicative of a loyal customer base, strong customer experience strategy and competitive product portfolio.

The Company had approximately 27,500 customers as of December 31, 2011.  Customer churn(4) was 1.0% for both the current quarter and prior quarter and 1.1% for the same quarter last year.  The Company ended the fourth quarter with approximately 27,000 fiber route miles (of which approximately 21,000 were metro miles).

Capital Expenditures

Capital expenditures of $86.6 million for the quarter were nearly flat compared to $86.0 million for the prior quarter and increased from $78.1 million for the same period last year.  The increase over the same quarter last year primarily reflects greater strategic product and technology investments, as well as increased success-based investments primarily for managed services.   For the year, capital expenditures were $342.7 million compared to $321.8 million for 2010, primarily reflecting increases in success-based capital.

The Company expects capital investments for 2012 to be approximately $345 to $355 million with the majority tied to new sales opportunities.

Other Trends

The Company continues to expect business fluctuations to impact sequential trends in revenue, margins and cash flow.  This includes the timing, as well as any seasonal nature of sales and installations(5), usage, rate changes, taxes and fees, disputes, repricing for contract renewals and fluctuations in revenue churn, expenses and capital expenditures.

The Company expects the first quarter of 2012 may be affected by historical trends, including seasonal revenue fluctuations and cost increases.  The Company anticipates approximately a $3 million sequential cost increase in the first quarter of 2012 due to the annual resetting of payroll taxes.

The Company recorded a higher effective tax rate in 2011 than in 2010 as the prior year included a reversal of a valuation allowance for its deferred tax assets. The Company expects an effective tax rate in 2012 similar to 2011.  Due to its approximate $1 billion federal net operating loss carry forward, as well as bonus depreciation, the Company expects that cash taxes in 2012 will be similar to 2011.

Intercarrier compensation revenue represented 2% of total revenue in 2011.  Due to a recent FCC order, the Company expects about half of this revenue will be eliminated over a six-year period ending July 2018 with approximately $2 million of this reduction occurring in the last half of 2012.

Year over Year Results – Fourth Quarter 2011 compared to Fourth Quarter 2010

Revenue

Revenue for the quarter was $351.5 million compared to $324.8 million for the fourth quarter last year, representing a year over year increase of $26.7 million, or 8.2%.  Revenue grew primarily due to ongoing strong enterprise revenue growth.  Key changes in revenue included:

• $27.6 million increase in revenue from enterprise customers, or 11.2% year over year, driven primarily by data and Internet services
• $0.2 million decrease in revenue from carriers, primarily due to churn and repricing for contract renewals offset by Ethernet services provided to wireline and wireless carriers to serve their end users
• $0.7 million decrease in intercarrier compensation primarily due to fluctuations in disputes and rate reductions

By product line, the percentage change in revenue year over year was as follows:

• 18.3% increase for data and Internet services, primarily driven by an increase in strategic Ethernet and IP-based products.  Data and Internet revenue represents 49% of total revenue for the quarter compared to 45% a year ago
• 4.5% decrease in network services, primarily reflecting churn and repricing for contract renewals largely in transport services, which outpaced growth in high capacity and colocation services
• 6.0% increase in voice services primarily reflecting sales of converged and other voice solutions as well as an increase in both the volume and rate of certain taxes and fees, partially offset by churn

M-EBITDA and Margins

M-EBITDA grew to $128.1 million for the quarter, an increase of 7.3%, from the same period last year, primarily reflecting the contribution from revenue growth, partially offset by an increase in employee costs.  M-EBITDA margin for the quarter was 36.4% as compared to 36.7% for the same period last year.

Operating costs for the quarter grew year over year, primarily due to increased network access costs, certain taxes and fees and employee costs.  Operating costs as a percent of revenue were 41.6% for the quarter and 41.4% for the same period last year.  Modified gross margin(6) as a percentage of revenue was 58.5% in the current quarter compared to 58.9% in the same period last year largely driven by increased network access costs and an increase in both the volume and rate of certain taxes and fees.  These increased costs were primarily to support higher revenue growth particularly for new product offerings.

The Company utilizes a fully burdened modified gross margin, including network costs, and personnel costs for customer care, provisioning, network maintenance, technical field and network operations, excluding non-cash, stock-based compensation expense, net of costs capitalized for labor and overhead on capital projects.

Selling, general and administrative costs (“SG&A”) increased year over year primarily reflecting an increase in employee costs, largely from sales and sales support personnel, and an increase in bad debt expense.  SG&A costs as a percent of revenue improved to 23.9% for the quarter from 24.0% for the same period last year.

Net Income

The Company reported growth of 40.3% in pre-tax income to $26.9 million in the current quarter from $19.2 million in the same period last year.  This increase was primarily driven by M-EBITDA growth somewhat offset by higher interest expense.

Net income was $16.4 million for the quarter, compared to $17.5 million for the same period last year.  Net income was impacted primarily by an increase in income tax expense associated with a higher effective tax rate, largely offset by M-EBITDA growth.

Sequential Results – Fourth Quarter 2011 compared to Third Quarter 2011

Revenue

Revenue for the quarter was $351.5 million, as compared to $344.5 million for the third quarter of 2011, an increase of $7.0 million, or 2.0%, representing the 29th consecutive quarter of sequential growth.  Revenue grew primarily due to enterprise revenue.  Key changes in revenue included:

• $6.8 million increase in enterprise revenue, representing 2.5% sequential growth driven primarily by data and Internet services
• $0.3 million increase in revenue from carrier customers, primarily reflecting growth in Ethernet services provided to wireline and wireless carriers to serve their end users, offset by churn and repricing for contract renewals largely in network services

By product line, the percentage change in revenue sequentially was as follows:

• 4.2% increase for data and Internet services, primarily driven by an increase in strategic Ethernet and IP-based product sales
• 1.7% decrease in network services, primarily reflecting churn, repricing for contract renewals largely in transport services and a decrease in taxes and fees, which outpaced growth in high capacity and colocation services
• 1.8% increase in voice services, primarily reflecting sales of converged solutions and an increase in both the volume and rate of certain taxes and fees, partially offset by churn

M-EBITDA and Margins

M-EBITDA was $128.1 million for the quarter, an increase of 2.4% from the prior quarter, primarily reflecting contribution from revenue growth.  M-EBITDA margin was 36.4% for the quarter compared to 36.3% for the prior quarter.

Operating costs increased primarily due to higher network access costs and fluctuations in disputes, partially offset by seasonally lower utility costs and a reduction in contract labor. Operating costs were 41.6% of revenue for the quarter and 41.9% for the prior quarter.  Modified gross margin for the quarter as a percentage of revenue was 58.5% compared to 58.3% in the prior quarter.

SG&A costs increased primarily reflecting an increase in employee-related costs.  SG&A was 23.9% of revenue for the quarter and 23.8% for the prior quarter.

Net Income

The Company reported net income of $16.4 million for the quarter, compared to $14.6 million in the prior quarter, a 12.3% sequential increase that primarily reflected M-EBITDA growth, partially offset by an increase in depreciation expense.

tw telecom plans to conduct a webcast conference call to discuss its earnings results on February 9, 2012 at 9:00 a.m. MST (11:00 a.m. EST).  To access the webcast and the financial and other information to be discussed in the webcast, visitwww.twtelecom.com under “Investors.”

(1) The Company uses a modified definition of EBITDA to eliminate certain non-cash and non-operating income or charges to earnings to enhance the comparability of its financial performance from period to period.  Modified EBITDA (or “M-EBITDA”) is defined as net income or loss before depreciation, amortization, accretion, impairment charges and other income and losses, interest expense, debt extinguishment costs, interest income, income tax expense or benefit, cumulative effect of change in accounting principle, and non-cash stock-based compensation expense. The Company defines Modified EBITDA margin as M-EBITDA divided by total revenue.

(2) The Company defines unlevered free cash flow as Modified EBITDA less capital expenditures. Unlevered free cash flow is reconciled to Net Cash provided by (used in) operating activities in the supplemental information posted on the Company’s website.

(3) The Company defines levered free cash flow as Modified EBITDA less capital expenditures and net interest expense from operations (but excludes debt extinguishment costs, non-cash interest expense and deferred debt costs).  Levered free cash flow is reconciled to Net Cash provided by (used in) operating activities in the supplemental information posted on the Company’s website.

(4) The Company defines revenue churn as the average lost recurring monthly billing for the period from a customer’s partial or complete disconnection of services (excluding repricing impacts and usage) compared to reported revenue for the period.  Customer churn is defined as the average monthly customer turnover for the period compared to the average monthly customer count for the period.

(5) Installations reflect services from signed customer sales that are installed and recognized as revenue from the date of installation.

(6) The Company defines modified gross margin as total revenue less operating costs excluding non-cash stock-based compensation expense.

Financial Measures

The Company provides financial measures using U.S. generally accepted accounting principles (“GAAP”) as well as adjustments to GAAP measures to describe its business trends, including Modified EBITDA.  Management believes that its definition of Modified EBITDA (see above) is a standard measure of operating performance and liquidity that is commonly reported and widely used by analysts, investors, and other interested parties in the telecommunications industry because it eliminates many differences in financial, capitalization, and tax structures, as well as non-cash and non-operating income or charges to earnings.  Modified EBITDA is not intended to replace operating income (loss), net income (loss), cash flow, and other measures of financial performance and liquidity reported in accordance with GAAP.  Management uses Modified EBITDA internally to assess on-going operations and it is the basis for various financial covenants contained in the Company’s debt agreements and for operating performance and liquidity.  Modified EBITDA is reconciled to Net Income (Loss), the most comparable GAAP measure for operating performance within the Consolidated Operations Highlights and in the supplemental information posted on the Company’s website.  Modified EBITDA, as a measure of liquidity, is also reconciled to Net Cash provided by operating activities on the Company’s website.

In addition, management uses unlevered and levered free cash flow, which measure the ability of M-EBITDA to cover capital expenditures.  The Company uses these cash flow definitions to eliminate certain non-cash costs.  Levered and unlevered free cash flow are reconciled to Net Cash provided by operating activities and also to Modified EBITDA in the supplemental information posted on the Company’s website.  The Company also provides an adjustment to the measure gross margin by eliminating the impact of non-cash stock-based compensation expense.  Management uses modified gross margin internally to assess on-going operations.  Modified gross margin is reconciled to gross margin in the financial tables.

Forward Looking Statements

The statements in this press release and related conference call concerning the outlook for 2012 and beyond, including statements regarding product and platform plans, growth prospects, market opportunities, sales momentum, operational improvements, customer opportunities, network capabilities, sales and installations timing, demand, revenue growth, margins, the impact of regulatory changes, expected cost increases, churn, business trends and fluctuations, seasonality, taxes and expected capital expenditures are forward-looking statements that reflect management’s views with respect to future events and financial performance.  These statements are based on management’s current expectations and are subject to risks and uncertainties.  Important factors that could cause actual results to differ materially from those in the forward looking statements include the risks disclosed in the Company’s SEC filings, especially the section entitled “Risk Factors” in its 2010 Annual Report on Form 10-K/A and in its subsequent quarterly reports on Forms 10-Q/A and 10-Q.  tw telecom undertakes no obligations to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

About tw telecom

tw telecom, headquartered in Littleton, Colo., provides managed network services, specializing in converged services, Ethernet and data networking, Internet access, voice, VPN, VoIP and network security, to enterprise organizations and communications services companies throughout the U.S. including their global locations.  As a leading provider of integrated and converged network solutions, tw telecom delivers customers overall economic value, quality service, and improved business productivity.  For more information please visit www.twtelecom.com.

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