Recent Vocalabs Survey Reveals Top Ranking in Customer Satisfaction
Dallas, Texas, February 02, 2012
For the second consecutive quarter, AT&T ranks highest in customer service satisfaction according to the National Customer Service Survey (NCSS) by Vocalabs. Vocalabs’ research shows that in the fourth quarter of 2011, 69 percent of AT&T customers surveyed were “Very Satisfied” with their customer service calls. Similarly, AT&T customers also reported the highest level of satisfaction with the company’s customer service representatives and the automated part of the customer service call.
“We make customer service a priority so we’re pleased to be recognized again for our efforts to provide a top-notch experience,” said LeAnn Priebe, senior vice president, AT&T Mobility Customer Solution Centers. “But we don’t take praise for granted — every day we work hard to deliver the industry’s best products and services with exceptional customer care.”
The National Customer Service Survey (NCSS) is sponsored and underwritten by Vocalabs to track the quality of phone-based customer service across industry verticals. The most recent customer service survey on mobile phones is based on data collected from July 2009 to December 2011.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
About AT&T
AT&T Inc. (NYSE:T, news, filings) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile broadband and emerging 4G capabilities, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T |DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.
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