Global Managed IT Services Recognized for Best New Service, Best Innovation and Customer Satisfaction of the Year
DENVER, December 21, 2011 - Virtela, the world's largest independent managed network, security and cloud services company, today announced that it has been named a recipient of three prestigious Golden Bridge Awards. Virtela was recognized in the IT Services category for Best New Service for its Cloud-based Application Acceleration Service and Best Innovation for its IT Infrastructure Management Service, featuring VirtelaPredict. Virtela also won the coveted Best Customer Satisfaction of the Year honor, marking the third time this year that the company has been commended for outstanding customer service.
Virtela's Cloud-based Application Acceleration is powered by Virtela Enterprise Service Cloud (ESC), the only cloud platform purpose-built for enterprise networking, security and mobility. The service leverages Virtela's 50 Local Cloud Centers (LCCs) worldwide to speed application performance up to 25 times and offers customers a money-back performance guarantee.
Virtela's IT Infrastructure Management Service uniquely integrates predictive analytics technology to accelerate the identification and resolution of more than 95 percent of enterprise IT infrastructure issues before they impact quality of service. By speeding resolution of issues - or avoiding them altogether - the new service enables enterprises to achieve a 5x reduction in downtime while cutting support and operating costs by an average of 30 percent.
Virtela acts as an extension of an enterprise's IT staff to optimize global business performance while increasing return on investment. The Golden Bridge Best Customer Satisfaction of the Year Award recognizes this dedication to service excellence and follows other customer service awards won by the company, most recently the American Business Award for Customer Service of the Year.
"We are honored to be recognized by the Golden Bridge Awards for continued cloud and IT service innovation and our passionate commitment to customer service excellence," said Ron Haigh, Virtela's vice president of cloud architecture and services. "These awards are a testament to Virtela's mission to address enterprise IT challenges by creating and applying advanced technology solutions while providing customers with proactive world-class support that exceeds their highest expectations."
Virtela was also named a Golden Bridge finalist for Most Innovative Company and Best Innovation in Cloud Computing for the company's Cloud-based Mobile Device Management (MDM) Service, which proactively manages mobility policies, applications, security and costs.
The third annual Golden Bridge Awards program encompasses the world's best in organizational performance, products and services, executives and management teams, innovations, case studies, product management, public relations and marketing campaigns and customer satisfaction programs from every major industry. More than 40 judges from around the world determined the winners, which were announced during an awards ceremony in New York.
Virtela Technology Services Incorporated is the world's largest independent managed network, security and cloud services company. Virtela offers an award-winning suite of services - including managed networks, security, application acceleration and proactive infrastructure management - to mid-market and Fortune 500 customers around the world. Virtela offers unparalleled geographic reach to more than 190 countries through its partnerships with more than 500 network providers.
Virtela is headquartered in Denver, Colorado, with global support centers around the world. For more information, please call +1 (720) 475-4000 or visit www.virtela.net.
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