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Press Release -- December 14th, 2011
Source: Level 3 Communications
Tags: Ethernet, Exchange, Expansion, Private Line, Video

Level 3 Enhances Customer Experience by Broadening Scope of Customer Portal

New MyLevel3 Quoting Functionality Enables Wholesale Customers and Resellers to Self-Generate Service Quotes for a Variety of Level 3’s Network Services

BROOMFIELD, Colo. , Dec. 14, 2011 /PRNewswire/ — Level 3 Communications, Inc. (NYSE: LVLT – News) today announced that it has broadened the scope of the MyLevel3 customer portal to include a new service quoting capability that supports Level 3’s wholesale customers and resellers, enabling them to create, save, view and update quotes for a variety of Level 3’s advanced network services from within the portal.

MyLevel3 is Level 3’s online account management tool that streamlines the customer’s service management process and provides them with the reports needed to simplify account management, save time and control costs. In addition to providing a streamlined overview of customer service information via an intuitive interface, Level 3 has enhanced the MyLevel3 portal to enable customers to generate their own service quotes. With this capability, wholesale customers and resellers gain greater control and efficiency by virtue of the fact that they can now manage their own quotes when and how they want to without engaging sales, enabling a quick turnaround and the ability to secure new communications services more quickly. The quotes reflect a customer’s negotiated rates and offer a one-stop shop for businesses looking to expand their network service capabilities.

The portal is an integral component of Level 3’s customer experience initiatives and a crucial resource that supports the company’s longstanding commitment to continually improve the customer experience and increase customer satisfaction.

“Customers have told us that they want a provider who is committed to the holistic delivery of a quality experience,” said Peter Neill , chief customer experience officer and business process engineering lead for Level 3. “With the availability of this enhanced quoting functionality, we are providing our wholesale customers and resellers with the automation, control and increased productivity they need and demonstrating our commitment to providing an industry-leading customer experience as the reliable choice in the marketplace.”

The new quoting capability allows wholesale customers and resellers to get specific pricing for a variety of Level 3 services, including private line, Ethernet private line, Ethernet virtual private line (EVPL) and dedicated Internet access (DIA). Additionally, these users now have the ability to tag, save and search quotes through a variety of user-friendly categories, such as opportunity or request for proposal (RFP), user, date or service quoted. The new flexible functionality also allows these users to pre-load network meeting points with Level 3 and obtain real-time quotes by only entering one address.

For more information on the MyLevel3’s award-winning customer portal, visit here.

About Level 3 Communications

Level 3 Communications, Inc. (NYSE: LVLT – News) is a premier global provider of IP-based communications services to enterprise, content, government and wholesale customers. Over its reliable, scalable and secure network, Level 3 delivers integrated IP solutions, including converged, data, voice, video and managed solutions to help enable customers’ growth and efficiency. Level 3 operates a unique global services platform anchored by owned fiber networks on three continents in more than 45 countries, connected by extensive undersea facilities. For more information,

© Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications, Level (3), Think Ahead, the Level 3 Logo and the Level 3 Think Ahead logo are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and/or other countries.  Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc.

Website Access to Company Information

Level 3 maintains a corporate website at, and you can find additional information about the company through the Investors pages on that website at http://  Level 3 uses its website as a channel of distribution of important information about the company. Level 3 routinely posts financial and other important information regarding the company and its business, financial condition and operations on the Investor Relations web pages.

Visitors to the Investors Relations web pages can view and print copies of Level 3’s SEC filings, including periodic and current reports on Forms 10-K, 10-Q, 8-K, as soon as reasonably practicable after those filings are made with the SEC.

Copies of the charters for each of the Audit, Compensation and Nominating and Governance committees of Level 3’s Board of Directors, its Corporate Governance Guidelines, Code of Ethics, press releases and analysts and investor conference presentations are all available through the Investor Relations web pages.

Please note that the information contained on any of Level 3’s web sites is not incorporated by reference in, or considered to be a part of, any document unless expressly incorporated by reference in that document.

Forward-Looking Statement

Some of the statements made in this press release are forward looking in nature. These statements are based on management’s current expectations or beliefs. These forward looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3’s control, which could cause actual events to differ materially from those expressed or implied by the statements. The most important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to:  the company’s ability to successfully integrate the Global Crossing acquisition, the current uncertainty in the global financial markets and the global economy; a discontinuation of the development and expansion of the Internet as a communications medium and marketplace for the distribution and consumption of data and video; and disruptions in the financial markets that could affect Level 3’s ability to obtain additional financing.  Additional factors include, but are not limited to, the company’s ability to:  increase and maintain the volume of traffic on its network; develop effective business support systems; manage system and network failures or disruptions; develop new services that meet customer demands and generate acceptable margins; defend intellectual property and proprietary rights; adapt to rapid technological changes that lead to further competition; attract and retain qualified management and other personnel; successfully integrate future acquisitions; and meet all of the terms and conditions of debt obligations. Additional information concerning these and other important factors can be found within Level 3’s filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.

Contact Information  
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Jon Paul McLeary Mark Stoutenberg
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