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Press Release -- December 15th, 2011
Source: Equinix
Tags: Exchange

inContact Selects Platform Equinix to Extend its Cloud-based Call Center Solutions

inContact deploys in Equinix IBX data centers in Frankfurt and Munich to expand its high-speed European infrastructure

London December 15, 2011 Equinix, Inc. (NASDAQ:EQIX, news, filings), a provider of global data center services, today announced that award-winning global call center service provider inContact has chosen to expand its offering in Europe with Platform Equinix™. United States-based inContact will service its fast-growing EMEA customer base through Equinix’s global footprint and the high density and low-latency networks available in its International Business ExchangeÔ (IBXÒ) data centers.

inContact will deploy identical implementations in Equinix’s Frankfurt and Munich IBX data centers that thereby exceed the levels of availability and resilience required by customers. The move follows a recently announced global distribution agreement between inContact and unified communications leader Siemens Enterprise Communications, which meant inContact needed to expand rapidly in Europe with no impact to performance. To support this growth, inContact needed a data center partner able to provide infrastructure throughout Europe capable of enabling high application performance, while scaling with inContact as it expands into new global markets.

“In Equinix, we have a trusted data centre partner with best-in-class, resilient data centre facilities and strategic geographical reach in EMEA, which enables us to deliver the highest quality of on-demand services to our European customers via the cloud,” said Mike Perry, inContact VP of International Operations, “Platform Equinix provides us with a strong foundation from which we can deliver our services and ensure customer satisfaction, as well as an exceptional ecosystem of potential customers and partners to enable further growth. We look forward to a productive and profitable long-term relationship with Equinix, as we continue to expand globally.”

“Organisations are increasingly looking to the cloud for business-critical infrastructure platforms and software applications, and cloud-based contact center solutions are one of the fastest growing areas,” said Dick Theunissen, CMO, Equinix EMEA. “The fact that a market leader like inContact selected Equinix for such a latency-sensitive platform is testament to the high application performance and the quality of user experience that can be delivered through the Platform Equinix ecosystem in Europe.”

About Equinix

Equinix, Inc. (NASDAQ: EQIX) connects businesses with partners and customers around the world through a global platform of high performance data centers, containing dynamic ecosystems and the broadest choice of networks. Platform Equinix connects more than 4,000 enterprises, cloud, digital content and financial companies including more than 680 network service providers to help them grow their businesses, improve application performance and protect their vital digital assets. Equinix operates in 38 strategic markets across the Americas, EMEA and Asia-Pacific and continually invests in expanding its platform to power customer growth.

About inContact

inContact helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit

Forward Looking Statements

differ materially from expectations discussed in such forward-looking statements. Factors that might cause such differences include, but are not limited to, the challenges of acquiring, operating and constructing IBX centers and developing, deploying and delivering Equinix services; unanticipated costs or difficulties relating to the integration of companies we have acquired or will acquire into Equinix; a failure to receive significant revenue from customers in recently built out or acquired data centers; failure to complete any financing arrangements contemplated from time to time; competition from existing and new competitors; the ability to generate sufficient cash flow or otherwise obtain funds to repay new or outstanding indebtedness; the loss or decline in business from our key customers; and other risks described from time to time in Equinix’s filings with the Securities and Exchange Commission. In particular, see Equinix’s recent quarterly and annual reports filed with the Securities and Exchange Commission, copies of which are available upon request from Equinix. Equinix does not assume any obligation to update the forward-looking information contained in this press release.

Equinix and IBX are registered trademarks of Equinix, Inc.
International Business Exchange is a trademark of Equinix, Inc.

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