National Retailers Gain New Flexibility Just in Time for Holiday Shopping Season
NEW YORK, Nov. 21, 2011 /PRNewswire/ — Metropolitan Telecommunications (MetTel) today enhanced its powerful MetOne Portal with the launch of a new Business Intelligence tool that provides multi-location enterprises a new level of flexibility, control and savings across regions and carriers.
“This tool brings together every product & service from every carrier for every size customer – from residential to corporate networks — and enables clients to manage expenditures from one simple, easy-to-use interface,” said MetTel CEO Marshall Aronow. “Our MetOne Portal allows IT, accounting and telecom managers to see exactly what equipment and services they have at all locations to identify and control costs. It provides consolidated invoicing, detailed reporting, and real-time trouble ticket submission and monitoring.”
MetTel combines the security of the country’s most trusted carriers with the convenience of using one provider with a single point-of-contact in 48 contiguous states, Hawaii and the District of Columbia. The company’s centralized customer care structure ensures standardized processes regardless of product class or geography.
The company’s new Business Intelligence tool mirrors each client’s internal coding conventions and can be set up to reflect billing by account code, location or store number, or any other customer-specified variable. Customizable views and permission levels equip clients with the ability to share pertinent, real-time information with key stakeholders across the organization.
“This level of control and transparency is especially important for large retail chains gearing up for the holiday shopping season,” Aronow said.
Stephen Budhu, director of accounting for Modell’s Sporting Goods, the nation’s oldest family-owned and operated retailer of sporting goods, apparel and athletic footwear, depends on the MetOne Portal to manage more than 1,300 voice (POTS) lines serving 146 Modell’s stores from Maine to Virginia.
“Our number-one reason for choosing MetTel was the tremendous cost savings … but easy billing was a close second,” Budhu said. “Our phone bills were nearly 700 pages long so the first thing we did with MetTel was go to paperless billing. The online portal is easy to navigate and lets us compare and audit store-to-store, month-to-month or any way we choose. Each store is a profit center so the portal allows managers to see exactly who in the store is using what and how much they are spending. And easy trouble reporting and guaranteed one-hour response time means managers can focus on sales, not phones.”
Budhu said an order for lines for a new store in Long Beach, NY, slated to open before Black Friday, was placed on a Monday and MetTel began installing wiring the very next day. “This kind of responsiveness is invaluable, especially this time of year,” he said.
“We serve some of the best-known retailers, financial services firms and healthcare systems in the country, as well as mid-sized businesses that don’t have in-house staffs to manage their voice and data requirements,” Aronow said. “We listen to their needs, take ownership of their problems and keep our promises to deliver innovative solutions to increase efficiency, save money and provide total control over communications. We agree on contracted rates and we stick by them. Our word is our bond and that’s a concept our clients appreciate.”
For more information about MetTel and the MetOne Portal visit http://www.mettel.net or call 877.963.8663 for a free telecommunications review by a MetTel business consultant.