[Shanghai, China, November 22, 2011]: Huawei, a leading global information and communications technology (ICT) solutions provider, was honored with the Excellence in Customer Perception of Service Quality of the year Award for its SmartCare professional service solutions at the Global Community of Growth, Innovation and Leadership 2011, which was held in Shanghai on November 8, 2011.
“Huawei SmartCare has changed the previous network-performance-only assurance for key events,” said the judging panel of Frost & Sullivan. “Huawei SmartCare provides real-time monitoring and preventative assurance on service quality and user experience , thereby helping operators have an improved experience in a timely manner. It had superior performance in ensuring the quality of telecommunication services for key events, such as World Expo 2010 Shanghai, Universiade 2011 Shenzhen and 2011 FIFA World Cup South Africa.”
Huawei SmartCare service solutions is a full set of professional services offerings aimed at providing excellent network performance, service quality and user experience in order to increase operators’ market competitive power.
“In the All-IP Era, telecom network operation and maintenance are no longer about paying attention only to network Key Performance Indicators (KPIs). Instead, more attention needs to be paid to end-user experience and network quality in accordance with the end-users’ service-quality requirements and the service requirements for network quality. Huawei SmartCare service solutions will provide powerful assurance for end-user perception and will help carriers realize the transformation of their operation and maintenance force from being network-oriented to service quality and user perception-oriented when launching new networks, services and devices, the carriers will quickly see their greatly improved service operation and efficiencies, and the assurance of end-user satisfaction and perception.” said Dr. Liang Hua, President of Global Technical Services , Huawei.
The Annual Excellent in Customer Perception of Service Quality Award is presented to communications solutions that help carriers realize user perception improvement in the past year. Frost & Sullivan hopes to present this award to unique products and services that have potential while being able to bring value to business users. To learn the best-practice performance in the industry, industry analysts compared market players and determined vendors’ practice performance by means of in-depth interviews, analysis, and research.
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