Program Streamlines Channel Partners’ Customer Acquisition and Service Activities with Dedicated Sales, Support, and Billing Team
SAN JOSE, Calif. – August 23, 2011 – MegaPath Inc., a leading provider of managed data, voice, and security services in North America, today announced the launch of its Premier Support Program to deliver increased value to its Master Agents, as well as their sub-agents and partners. Through this program, MegaPath is providing partners with a dedicated sales, support, and billing team to help them efficiently navigate sales and services-related activities.
“We are pleased with the addition of MegaPath’s Premier Support Program and the advances made to the company’s support structure,” said Lauren Shapiro, Vice President of Operations, Planet One Communications. “By providing partners with direct access to sales and support personnel, MegaPath is demonstrating its commitment to strengthening relationships with partners and helping them succeed.”
MegaPath’s Premier Support Program expands the company’s existing Master Agent benefits—including a dedicated channel manager, as well as sales quote and marketing resources—and provides a dedicated Premier Account Service Manager for post-sales support for all orders. Master Agents will also have access to a Premier Accounts team to serve as the primary contact for customer service and operational issues—including managing and tracking orders, managing escalations, and auditing monthly bills for accuracy.
“While other companies may force partners to compete against their direct sales channel, MegaPath is making it easier for our Master Agents to sell our solutions by delivering services to assist them through the sales and support lifecycles,” said Dan Foster, President of Business Markets, MegaPath. “Our new Premier Support Program helps streamline communication channels for our partners, so that we can quickly respond to their needs and continue growing our relationships.”
MegaPath’s award-winning Channel Partner Program includes more than 4,500 referral partners and Master Agents across the United States. For more information about MegaPath’s Channel Partner Program, visit http://www.megapath.com/partners/channel-partners/.
About MegaPath Inc.
MegaPath operates the one of the largest end-to-end communications networks in the country. In 2010, the company combined with Speakeasy and Covad to form a single company providing a full range of data, voice, and security services for small and medium-sized businesses and enterprises nationwide. MegaPath helps businesses of all sizes easily and securely communicate between their headquarters, employees, and business partners to lower costs, increase security, and enhance employee productivity. To learn more about MegaPath’s managed IP data, voice, and security services, please visit www.megapath.com or call 1-877-MegaPath (1-877-634-2728).
Media Contact:
Tony Welz
Welz & Weisel Communications
703-877-8101
tony@w2comm.com
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