Total Care offers single point of contact for support and monitoring for Cisco systems
MANKATO, Minn., August 2, 2011 – Enventis, a subsidiary of HickoryTech (NASDAQ:HTCO, news, filings), today announces it has enhanced its Total Care support and monitoring service for networks and unified communications. The enhanced Total Care service now includes a new monitoring system, additional support features and a dedicated service account manager. With multiple service level options, Total Care provides businesses with an efficient way to ensure critical devices and systems are operating effectively. Enventis’ Total Care support limits the stress and strain on internal IT staff allowing these resources to stay focused on the proactive initiatives that can impact the bottom line.
“Enventis has simplified our support by giving us a single point of contact for our unified communications system,” said Gary Seifert, FICO Manager of Telecom. “The Total Care team at Enventis has provided exceptional support across our U.S and global sites. We’ve been able to focus on other key projects knowing Enventis has our unified communications support covered.”
“Enventis understands how costly and challenging it can be to effectively manage critical business systems,” said Steve Larson, vice president of Enventis’ Enterprise Integration Services Division. “The ever changing technical landscape and increasing costs to retain highly specialized resources is no longer an option for many businesses. Our Total Care offering enables businesses to focus on their priorities knowing Enventis’ proactive support and advanced monitoring is working to ensure peace of mind and quick resolution on any issues that may arise.”
Enventis offers multiple Total Care support options that range from remote repair of system issues to more proactive options including system monitoring, ideal for businesses running critical applications. With a variety of Total Care support options, a focus on customer service and superior technical expertise, Enventis provides an ideal solution for Cisco equipment support needs.
Enventis, a Master Level, Unified Communications and Gold Certified Cisco Partner, specializes in providing integrated voice, data and network communication solutions to businesses and service providers across the Midwest. Leveraging its five-state fiber optic network, Enventis also provides IP communications, transport services and MPLS. Enventis is a subsidiary of HickoryTech; NASDAQ: HTCO. To learn more about Enventis and how “We’ll Network That,” visit www.enventis.com.
HickoryTech Corporation is a leading communications provider serving business and residential customers in the upper Midwest. With headquarters in Mankato, Minn., the corporation has 460 employees and an expanded, multi-state fiber network spanning more than 2,750 route miles serving Minnesota, Iowa, North Dakota and South Dakota. Enventis provides IP-based voice and data solutions, MPLS networking, data center and managed hosted services and communication systems to businesses across a five-state region. HickoryTech delivers broadband Internet, Digital TV, voice and data services to businesses and consumers in southern Minnesota and northwest Iowa. The Company trades on the NASDAQ, symbol: HTCO, and is a member of the Russell 2000 Index. For more information, visit www.hickorytech.com.