MANKATO, Minn., August 9, 2011 – Enventis, a subsidiary of HickoryTech (NASDAQ:HTCO, news, filings), announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Enventis for delivering outstanding customer service to customers in the United States.
“Enventis sets high goals to provide the best solution, service and support to our customers,” said Steve Larson, vice president of Enventis’ Enterprise Integration Services Division. “Achieving Cisco’s Customer Satisfaction Excellence designation two consecutive years validates our commitment to our customers as the Cisco Gold Partner of choice in the Midwest.”
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Enventis for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post sales support capabilities – critical factors in choosing a trusted partner.
Enventis, a Master Level, Unified Communications and Gold Certified Cisco Partner, specializes in providing integrated voice, data and network communication solutions to businesses and service providers across the Midwest. Leveraging its five-state fiber optic network, Enventis also provides IP communications, transport services and MPLS. Enventis is a subsidiary of HickoryTech; NASDAQ: HTCO. To learn more about Enventis and how “We’ll Network That,” visit www.enventis.com.
HickoryTech Corporation is a leading communications provider serving business and residential customers in the upper Midwest. With headquarters in Mankato, Minn., the corporation has 460 employees and an expanded, multi-state fiber network spanning more than 2,750 route miles serving Minnesota, Iowa, North Dakota and South Dakota. Enventis provides IP-based voice and data solutions, MPLS networking, data center and managed hosted services and communication systems to businesses across a five-state region. HickoryTech delivers broadband Internet, Digital TV, voice and data services to businesses and consumers in southern Minnesota and northwest Iowa. The Company trades on the NASDAQ, symbol: HTCO, and is a member of the Russell 2000 Index. For more information, visit www.hickorytech.com.