Portal streamlines day-to-day processes for growing VoIP customer base
SEATTLE, WA – August 16, 2011 – 360networks, a facilities-based wholesale provider of Private Line Transport, Ethernet, IP, and VoIP services, today announced the launch of its new VoIP customer portal, 360connect.
360connect is an easy to use web portal for customers to manage their VoIP-related interactions with 360networks, directly from their desktop. Customers will soon have the option of integrating internal applications directly into 360networks’s ordering and provisioning services via an application programming interface (API). Utilities include reserving and activating telephone numbers, placing directory listings orders, reviewing inventory, submitting and monitoring trouble tickets, managing local number portability (LNP) requests and much more.
“We are constantly looking for ways to improve our customers’ experience,” said Nick Reifschneider, VoIP product director for 360networks. “360connect makes it easier than ever to do business with 360networks, streamlining administrative functions while still providing the responsive service our customers have come to expect,”
“We appreciate 360networks’s high quality service with a personal touch,” said Megan Outcalt, LNP/provisioning manager for JAB Broadband. “We are quite pleased with the simplicity 360connect provides; but, we know we can always get live support when we need it.”
In addition to 360networks VoIP services, the company also provides VoIP customers with a full selection of wholesale services to include IP Transit, Private Line, and Ethernet services, all from a single source.