Recognized for fostering an “uncarrier” approach to service delivery at 9th annual Stevie® Awards Gala in New York City
DALLAS (July 7, 2011) — Masergy, a provider of global, virtualized network services, was recently named a finalist in The 2011 American Business Awards Customer Service Department of the Year category for telecommunications.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S. are eligible to submit entries – public and private, for-profit and non-profit, large and small. More than 2,800 organizations submitted entries in more than 40 categories.
―We are honored to be recognized as a finalist among such a prestigious group of entrants,‖ said Chris MacFarland, Masergy CEO. ―This distinction validates Masergy’s commitment to providing a superior service experience for all of our clients.‖
Masergy pioneered an innovative, company-wide approach to customer service, branded internally as ―the uncarrier‖ way of doing business. This customer-centric philosophy extends across all facets of the business, including product design, sales engagement, product delivery and service billing. But the most significant area of service differentiation is through the company’s Customer Support Center, offering an industry leading self-service portal for the do-it-yourself IT administrator, along with an engineering staff available day or night for those seeking immediate technical support.
The company promotes its ―uncarrier‖ approach by encouraging employees to develop processes that improve the customer experience and building systems that automate select processes to ensure a consistently high level of customer care. Customer feedback is solicited through surveys as well as in-person account reviews, and customer satisfaction is measured on an ongoing basis, contributing to a culture of continued service improvement.
Finalists were selected by business professionals nationwide during preliminary judging in April and May. Masergy was recognized during the annual gala on June 20, 2011 at the Marriott Marquis Hotel in New York City. Approximately six-hundred executives from across the United States attended the event which benefited Camfed (camfed.org), an organization that fights poverty and HIV/AIDS in Africa by educating girls and empowering women to become leaders of change. The ceremonies were broadcast on radio nationwide by the Business TalkRadio Network.
Details about The American Business Awards and the list of finalists in all categories are available at www.stevieawards.com/aba.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Masergy provides managed, secure virtualized network services to enterprises that have complex needs across multiple locations. Masergy’s integrated network and software solutions enable customers to seamlessly deploy and manage IT applications, such as video, voice and data, on a global basis. Serving customers throughout the Americas, Europe, Asia, Africa and Australia, Masergy leverages advanced transport technologies to deliver global Ethernet services across a native MPLS network. The company pioneered customer-controlled network services and the delivery of multiple services over a single network connection. Masergy's customers include companies from the financial/banking, healthcare, entertainment broadcasting, hospitality/hotels and manufacturing industries. More information about Masergy is available at http://www.masergy.com.