When it comes to mobile applications that increase worker productivity, AT&T* provides more robust services than any other company in North America, according to a recent Frost & Sullivan survey of wireless decision makers.1 For the third year in a row, Frost & Sullivan has honored AT&T with the award for “Overall Best Brand of Mobile Workforce Management Software” in North America.
More than 30 percent of survey respondents ranked AT&T as the number one provider of Mobile Workforce Management Software, with the next best company coming in nine percentage points behind. In addition, AT&T’s performance in this Frost & Sullivan study has improved consistently over the past several years.
The Frost & Sullivan report cited a number of AT&T’s distinguishing strengths in Mobile Workforce Management, including the following:
- AT&T works with industry-leading application developers and vendors to rapidly deliver products and services that help business customers better manage their employees.
- AT&T offers a variety of Mobile Workforce Management solutions, including Fleet Management, Sales Force Automation and Field Service Automation, to meet “an array of customer needs.”
- From small boutiques to the world’s largest hoteliers, AT&T business customers span numerous industry verticals and sizes, and AT&T is committed to recognizing and fulfilling all of their requirements.
“AT&T presents one of the most strategically designed handset-based Mobile Workforce Management portfolios in North America,” wrote Jeanine Sterling, Senior Industry Analyst, Frost & Sullivan. “AT&T has succeeded in building and promoting a suite of application solutions that provide businesses with the visibility to better manage their field service employees.”
AT&T formed the Advanced Mobility Solutions (AMS) group in 2010 to hone its focus on delivering valuable mobility products and services to business customers. Since its inception, AMS has launched dozens of new solutions, including several Mobile Workforce Management applications.
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*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
1 Frost & Sullivan, 2011 North America Mobile and Wireless Communications Applications Decision Makers’ Choice Award for Best Brand of Mobile Workforce Management Software, June 2011.
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