Virtela’s Global Operations Centers Honored for Excellence in Customer Support and Satisfaction
DENVER, June 28, 2011 – Virtela, the world’s largest independent managed network, security and cloud services company, announced today that it won a Stevie® Award for “Customer Service Department of the Year” in the 9th annual American Business Awards. Virtela’s Global Operations Centers (GOCs) were recognized for delivering exceptional 24×7 service and support to the company’s enterprise customers worldwide.
Virtela also earned finalist nods in two other categories: Best New Service of the Year, for Virtela’s Cloud-based Application Acceleration Service; and Most Innovative Company of the Year, for Virtela’s Enterprise Services Cloud (ESC) and related service innovations. Virtela’s Cloud-based Application Acceleration Service enables enterprises to turbo-charge business applications up to 25 times faster at the flip of a switch for just $5 a day per branch office. The service is enabled by Virtela ESC, the only cloud architecture purpose-built for enterprise networking, security and mobility.
This is the seventh consecutive year that Virtela has been recognized by the nation’s premier business awards program, which received over 2,800 nominations for consideration this year.
“We’re honored to be a Stevie Award winner for the third consecutive year,” said Ted Studwell, Virtela’s senior vice president of operations and engineering. “This award further validates the dedication and passion of our employees to deliver highly proactive and personalized customer service and develop new innovations that continually improve our efficiency in meeting and exceeding customer needs.”
Virtela’s customer support consistently outperforms both technology industry standards and the company’s own service guarantees. In a recent survey, nine out of 10 Virtela customers were satisfied or very satisfied with Virtela’s customer service as well as network performance. Virtela’s GOCs are staffed 24×7 by network engineering and IT experts who proactively monitor, inspect, detect and analyze customer networks and IT infrastructure, providing follow-the-sun support to ensure the highest levels of uptime and seamless business continuity. In contrast to traditional network and IT service providers, Virtela leverages its proprietary predictive analytics technology – VirtelaPredict – to routinely avert enterprise network and security issues before they can impact a customer’s network health.
Combined with its proactive approach to customer service, Virtela offers IT Infrastructure Management Services that further enhance customer support and business priorities. These service offerings enable CIOs and IT teams to better achieve their strategic priorities by offloading the time intensive but critical management of key network, security and other IT infrastructure devices to Virtela and its innovative management systems and customer portal, VirtelaView. Such innovations and expertise enable Virtela to offer the industry’s only Actual Time to Repair service guarantee, as opposed to Mean Time to Repair, for infrastructure management services.
To view a short video on Virtela IT Infrastructure Management Services, click here.
Virtela’s extensive services suite — including managed network, security, mobility and application acceleration – leverages a unique infrastructure that aggregates and integrates the best local, regional and global networks to offer unparalleled geographic reach. By adding a unique overlay of intelligence that performs optimal routing and automatic failover for customer network traffic, Virtela’s multi-carrier model gives enterprises an inherently higher performing, more resilient and cost effective alternative to traditional carrier networks. Virtela is the single point of contact for expert design, implementation and 24×7 proactive monitoring and management worldwide.
More details about the American Business Awards and the lists of honorees are available at www.stevieawards.com/aba.
Virtela Technology Services Incorporated is the world’s largest independent managed network, security and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration and proactive infrastructure management – to mid-market and Fortune 500 customers around the world. Virtela offers unparalleled geographic reach to more than 190 countries through its partnerships with more than 500 carriers.
Virtela is headquartered in Denver, Colorado, with globally distributed Network Operations Centers in the U.S., India and the Philippines. For more information, please call +1 (720) 475-4000 or visit www.virtela.net.